Conferencing & Events Manager

JobsCloseBy Editorial Insights

Crystalbrook Collection is seeking a confident, detail-driven Conferencing and Events Manager to own the full event journey across three Cairns properties, from sales handover through post-event review, delivering extraordinary corporate, meeting and social functions with a genuine luxury hospitality touch. You will collaborate with Sales, Conferencing and Operations to tailor client requirements, align on budgets, and ensure a seamless client journey that strengthens loyalty. The role requires strong emotional intelligence, superb communication, and a willingness to work evenings, weekends and public holidays. To apply, showcase proven luxury hotel events management, quantify outcomes and profitability, mention leadership across teams, and confirm unrestricted Australian work rights.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

At Crystalbrook Collection, we do not simply run events. We create moments of connection, celebration and wonder.

We are seeking a confident and detail-driven Conferencing and Events Manager to lead the seamless planning of exceptional corporate events, meetings and social functions within our hotel.

This is a wonderful opportunity for an aspiring events leader who thrives on precision, people and delivering extraordinary experiences that guests and clients will remember long after the final farewell.

The Role:

As Conferencing and Events Manager, you will take ownership of the full event journey, from Sales handover through to post-event review. You will be part of a high-performing team, partner closely with internal departments and ensure every guest experience reflects Crystalbrook Collection’s commitment to Elevating Experiences and Responsible Luxury.

• Deliver exceptional service and professionalism, showcasing a genuine passion for luxury hospitality
• Manage all aspects of conference and event planning with a hands-on approach, ensuring consistency and quality across our three Cairns properties
• Collaborate with Sales and Conferencing teams to understand, personalise and deliver on client requirements
• Work closely across departments to ensure a seamless and exceptional client journey, from initial planning through to final delivery
• Partner with onsite operations to ensure events are executed with precision, strengthening client loyalty and encouraging repeat business
• Manage daily client communications and coordinate with internal departments to ensure accurate guest counts, event details and operational readiness across all venues
• Inspire and support the events team across all three hotels, fostering a positive, engaged and high-performing environment

Your skills and experience:

Our exceptional, award-winning venues thrive on personality, creativity and gastronomic delights to suit every taste. You are organised, commercially aware and confident in your craft, with the ambition to elevate every event experience and the credibility to build trusted relationships with clients, collaborators and operational teams.

You will play an important role in ensuring our events are memorable, seamless and consistently position Crystalbrook as the venue of choice.

You will bring:

• Demonstrated experience in events management, preferably within a luxury hotel environment
• Strong emotional intelligence and excellent verbal and written communication skills
• Flexibility to work evenings, weekends and public holidays as required
• An engaging, confident and guest-centric approach, with a natural drive to create memorable experiences
• Effective time management and prioritisation skills, with strong organisation and attention to detail
• Commercial awareness, with an understanding of profitability, cost control and event outcomes
• The ambition, ownership and credibility to influence positive outcomes across clients, teams and internal departments

This role is designed for someone seeking a long-term career opportunity with Crystalbrook Collection. As such, candidates must have ongoing unrestricted working rights in Australia. Due to the long-term nature of the position, Working Holiday Visa holders and Student Visa holders are encouraged to consider future opportunities with us that better align to their visa conditions and availability.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.