Control Centre Supervisor x 1

Ritchies is one of New Zealand's leading public transport providers, keeping communities connected. They’re seeking a proactive and resilient Control Centre Supervisor to join the operations team and help deliver safe, reliable, and customer-focused service across the network.

The role sits in a central control environment and is onsite in Albany, NZ. It’s a fast-paced, real-time operations position where decisions you make directly affect service performance, safety and the customer experience. If you enjoy coordinating with teams to keep services moving, this could be the right fit.

Keeping the network moving from the control centre

As a Control Centre Supervisor, you’ll oversee live bus operations from a central control room, coordinating movements and communicating clear instructions to drivers and depot teams.

You’ll manage on-road service delivery, respond to incidents, support depots and drivers, and ensure operational KPIs and safety standards are consistently met.

You’ll work closely with Depot Supervisors, drivers, and external partners to keep services moving, especially when plans change or disruptions occur.

What you’ll bring to the role

Here's a quick summary of the must-have capabilities.

• Clear communication and the ability to stay calm when pressure rises
• Proven problem-solving and the capacity to make sound decisions
• High attention to detail with strong organisational skills
• Comfort using technology and operational systems
• Ability to prioritise tasks quickly in a fast-paced, live setting
• A team-focused mindset with a collaborative approach

Desirable background that would help you hit the ground running

• Experience in public transport, logistics, or large operational environments
• Exposure to real-time operations, control rooms, or dispatch contexts
• Experience working with telematics, scheduling, or live monitoring tools

Pay, benefits and practical details

This is a full-time, onsite role based in Albany, New Zealand.

Candidates for this position must be in New Zealand and have the right to work in New Zealand at the time of application.

Advice for applicants

Lead with your real-time operations experience on your resume, especially any roles that involved dispatch or control-room style decisions and keeping services running under pressure.

Back up the must-have skills with concrete examples, like times you maintained timetable integrity, coordinated with drivers and depots, and tracked operational performance.

Be ready for interview questions that probe how you handle disruptions, incidents and safety escalation, and have a short story ready that shows your decision-making and collaboration.

Ask a smart question about how the control centre works with depots and external partners during disruptions, and what KPIs define success for operations teams.