Counter Salesperson

JobsCloseBy Editorial Insights

Emco Corporation seeks a full-time Counter Salesperson in Winnipeg to help walk-in customers at the order desk, process orders, recommend products, and support Inside and Outside Sales from a new facility. You’ll receive on-the-job training, mentorship, and a competitive salary up to $55k plus benefits, with pension and profit sharing in a growth-driven, people-focused culture. Key requirements: Grade 12, 2+ years in customer service or counter sales, strong communication and relationship skills, comfort with order processing software, and the ability to work quickly in a team or solo. Tips: tailor your resume to counter sales, merchandising, backorder work, and problem solving; highlight any plumbing/building product knowledge and Excel/Outlook use; and know that EMCO uses AI resume screening, so include relevant keywords.

Company Description

With over 30 years of experience, Noble is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At Noble Manitoba, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are building a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

An exciting opportunity to join our new team working out of our new state-of-the-art new facility in Winnipeg. We have endless opportunities for teammates to grow and develop alongside the development of Noble Manitoba. We are looking for current and future business leaders to be part of this exciting opportunity. We pride ourselves as a people development organization and a culture that supports you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions

Job Description

As a Counter Salesperson, you will provide sales support to walk-in customers who come to our order desk. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

Additional duties will include:

• Assist customers who purchase material at the order desk
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of order desk merchandising, product promotion, and generate leads for account managers while networking with customers at the order desk
• Enter, pick, and pack sales orders generated at the order desk
• Maintain and clean the order desk area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products an asset
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Infor M3, Word, Excel, and Outlook

Additional Information

Salary Range - $50K to $55K

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.