Customer Advisor (Part-Time)

JobsCloseBy Editorial Insights

Rotorua Lakes Council is seeking a permanent, part-time Customer Advisor in Rotorua to deliver first-contact service from the Contact Centre, 20 hours per week on site. The role aims to provide superior service by solving problems, processing inquiries quickly, and anticipating customer needs while building rapport with internal and external customers. Key requirements include clear verbal communication, administration experience, strong computer skills, multitasking, initiative, a great telephone manner, and the ability to stay calm under pressure. The council values bicultural partnership with Te Arawa and te reo Maori; knowledge of tikanga Maori is a plus. To apply, tailor your CV and cover letter to evidence service excellence and problem solving, and review the position description via the link before applying.

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Shape tomorrow in Rotorua: Your career starts here!


Ready to make a lasting impact? Te Kaunihera o ngā Roto o Rotorua | Rotorua Lakes Council is your platform for meaningful change. With a team of over 400 staff, we're committed to forging a better tomorrow for the Rotorua community. In the heart of this thriving city, you'll find yourself immersed in natural wonders like geothermal pools and ngāwha | geysers, while enjoying the exhilarating mountain biking scene. Join a council that thrives on collaboration with Te Arawa, our local iwi, and embraces biculturalism at its core. From the Rotorua Lakefront Redevelopment to hosting the world-renowned Crankworx festival, you'll play a vital role in shaping our city's future. Start your journey with us today!


Kei ā koe te toki, kei ā koe te kuru, whaoa te anamata! You have the chisel, you have the mallet! Join us and carve the future today!


• Are you a Customer Service Superstar?
• Do you thrive on engaging with customers and delivering exceptional service?
If so, we are looking for a fun, confident and hard-working customer service professional to join our dynamic team who is that important first point of contact for all Council enquiries.
Your main goal will be to ensure clients receive superior customer service by solving problems and promptly processing inquiries. You will be effective at anticipating the needs of customers and delivering timely and high-quality services.
As this role is primarily based in the Contact Centre, clear and concise verbal communication skills are essential. In addition, you will have previous administration experience and possess exceptional customer service skills, along with strong computer skills, the ability to multi-task, a fantastic telephone manner and a demonstrated use of initiative. You'll be comfortable relating to all types of people and using your communication skills to build rapport with both internal and external customers. Above all, you will have a customer service ethic that is second to none.
Additional qualities we are looking for include enthusiasm, the ability to remain calm under pressure, professional integrity and a good sense of humour!
This is a permanent, part time role of 20 hours per week.
Sound like you? Click Apply today!
Click this link to view the position description for this role


Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori.


Sound like you? Click the Apply button.