Customer Care Consultant - Trade Store - Malaga WA

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Blackwoods is seeking a full-time on-site Customer Care Consultant to join the Malaga WA Trade Store, focused on being the first point of contact for customers, handling calls and emails, delivering service, processing orders, and coordinating with internal teams to meet needs. The ideal candidate will have customer service or call center experience (retail or trades a plus), a clear written and verbal style, comfort with new technology, and a proactive problem solving mindset. This permanent role includes incentives, Wesfarmers share plans, training, and wellbeing support. To apply, tailor your resume to show measurable service impact, be ready for background checks including a pre-employment medical, and submit today; suitable candidates will be contacted as applications flow in. Diversity and inclusion are valued.

YOUR OPPORTUNITY

We’re seeking a full-time Customer Care Consultant to join our vibrant Trade Store team in Malaga, WA!

This is a customer-focused role suited to someone who enjoys building relationships, solving problems, and delivering exceptional service every day. You'll be the first point of contact for our customers, managing inbound phone calls and email enquiries while ensuring every interaction leaves a positive impression.

What You’ll Be Doing:

• Deliver face-to-face customer service and handle enquiries
• Process customer orders and manage order updates
• Work closely with internal teams to ensure customer needs are met
• Resolve customer issues efficiently and professionally
• Maintain accurate customer records and correspondence
• Build strong customer relationships through exceptional service and communication

Our Ideal Candidate will have:

• Experience in customer service and/or call centres (experience in retail or trades will be highly regarded)
• Confident and clear communication manner - written and verbal
• Familiarity with learning new technology
• Problem-solving ability and proactive attitude

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities 
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy
• Free onsite parking and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.