Customer Engineer - Thermal, VIC

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Vertiv is hiring a Customer Engineer - Thermal in VIC to plan and execute commissioning, service maintenance and after-hours support for data centres and industrial cooling while building strong customer relationships and documenting activity through time sheets and field service reports. The role requires safety-first execution, ongoing training across Vertiv technologies, spare parts management and flexibility for travel including overnight stays on an on-call roster. Essential qualifications include a Mechanical Trade Certificate, a Restricted Electrical Licence and a Refrigerant Handling Licence, plus proven service experience in HVAC or precision cooling and familiarity with thermal controls. To improve your chances, tailor your resume to demonstrate customer focus, problem solving, safety leadership and concrete examples of multi-site coordination and on-call success.

Key Responsibilities

Planning & Reporting:

• Plan your customer service maintenance visits in a structured and methodical manner. 
• Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
• Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery:

• Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
• Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
• Keep up to date with your training requirements across multiple Vertiv technologies. 
• Maintain the supplied company vehicle & personal appearance to the appropriate company standard.  
• Spare Parts.  Keep personal onboard spares inventory, record & report inventory use.

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations.
• Actively promote safety in the workplace

Daily Work Duties and expectations:

• Drivers Licence is required (may involve visit to remote sites)
• Overnight or longer trips may be required.
• Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
• Attending customer Service calls.
• Use of ladders, Scissor lift and scaffolding.
• Working in tight and restricted locations.
• Working on and around Energised Electrical equipment.
• Working on live refrigerant lines and pressure vessels.
• Working and Heights (needs Work at Heights Training and refreshed every 5 years)
• Working on HVAC Mechanical systems that will involve awkward body positions at times.
• Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

• Nil

• Other Customer Engineers – Thermal
• Service Supervisor –Thermal
• Service Operations Manager
• Safety Manager
• Technical Support Team
• Sales Team
• Finance

• Customers
• Product Suppliers
• Contractors
• Vertiv Partners

• Mechanical Trade Certificate (state dependant)
• Restricted Electrical Licence
• Refrigerant Handling Licence

• Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)

• Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
• Thermal controls & Networking knowledge
• Proficiency in Microsoft Office

Personal Characteristics: 

• Excellent communication, inter-personal and problem-solving skills.
• Learning agility
• Interpersonal skills
• Ability to work collaboratively in a team environment.
• Ability to multitask and priorities workloads.
• Negotiation & influencing skills.
• Computer literacy at an intermediate level

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture

• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it

• Act with urgency

• Foster a customer-first mindset

• Think big and execute

• Lead by example

• Drive continuous improvement

• Learn and seek out development

• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]