Customer Experience Specialist - Workers Compensation

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MedHealth’s WorkFocus Australia is seeking a Customer Experience Specialist to join the WA team in Osborne Park. You will be the single point of contact for allocated customers, identify needs, develop solutions, and proactively manage portfolio performance while delivering rehabilitation interventions and building relationships with employers, insurers and agents to drive satisfaction and growth. Requirements include tertiary qualifications in OT, Physiotherapy, Exercise Physiology, Rehabilitation Counseling or equivalent, plus at least two years’ personal injury insurance experience; a solid understanding of customer drivers, commercial acumen, and exceptional organizational skills. We offer flexible working, mentoring, career pathways, relocation assistance and a generous benefits package. Apply via APPLY or contact Lauren Yau at [email protected] or 0477 576 099 quoting REF10133T. You are welcome here.

Company Description

Are you a Senior Rehabilitation Consultant ready for your next career step?
Do you thrive on building strong client relationships and creating positive outcomes? If you're looking for a role that offers variety, growth, and the opportunity to shape your career, we'd love to hear from you.

At WorkFocus Australia, we're leaders in helping people get well and return to work. Every day, we empower individuals to reach their full potential at work and in life.

We are seeking a Customer Experience Specialist to join our WA team.

Reporting to the Customer Experience Manager, you'll leverage your rehabilitation industry experience to build and strengthen relationships with employers, insurers, agents, and key stakeholders. You'll play a critical role in driving customer satisfaction, supporting business growth, and ensuring the delivery of high-quality services that achieve outstanding outcomes for our customers.

Job Description

As a Customer Experience Specialist, you will:

• Represent WorkFocus as their single point of contact for all lines of communication and support for allocated customers
• Explore and understand customer needs to develop solutions to address portfolio challenges including cross selling of products and/or services
• Proactively manage portfolio performance in line with customer reporting
• Conduct variety of specific service assessments and/or rehabilitation interventions inline with WorkFocus service delivery requirements.
• Identify key employers and relationships and build on workload through exceptional service delivery and customer service

Qualifications

What you'll bring to the role:

• Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or other equivalent allied health/work health and safety professions required
• Minimum of two years of personal injury insurance experience
• Strong understanding of customer drivers and customer service in work and wellness
• Demonstrated experience in delivering repeat business and/or new business in the personal injury insurance schemes
• Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities
• Exceptional organizational and time management skills.

Additional Information

What we offer you:

• Truly flexible working, in the community, from home and the office – you set your schedule
• Learn and be mentored from a multi-award-winning team!O
• Multiple career pathways and professional development opportunities – 90% of our leadership team have been promoted from within!
• Generous financial incentives program to reward you for your impact
• Purchase additional annual leave
• Paid parental leave
• Additional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more!
• Relocation Assistance
• Fuel Allowance

By joining the WorkFocus Australia team you'll also be part of the MedHealth family, a purpose-built collection of industry leading health, medical and employment brands.

At WorkFocus, we get people well and working.

Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good work, supporting and empowering people through the recovery process to return them to better health and life.

By joining WorkFocus Australia you will also be joining the MedHealth Group, a family of industry leading health, medical and employment enterprises, which has been voted 2 years in a row as an Australia’s Financial Times ‘Best Place to Work’ organisation, allowing you to build and take your career all over Australia.

To Apply:
Click on the APPLY button or please contact Lauren Yau to have a confidential discussion about the role at [email protected] or 0477 576 099 quoting REF10133T

#WorkFocusAustralia

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.