Customer Fulfilment Specialist

JobsCloseBy Editorial Insights

Super Retail Group is seeking a Customer Fulfilment Specialist in Brisbane to drive timely, accurate, compliant and cost effective delivery of online orders for its SRG brands, working with Customer Fulfilment Consultants, Customer Care and parcel providers to optimise omnichannel experiences, including click and collect and home delivery. The role demands delivering a high standard of customer service, upholding brand reputation and maintaining precise records while complying with shipping decisions. To succeed, demonstrate proven experience in fast paced, high volume environments, a track record of meeting targets under tight deadlines, exceptional attention to detail and strong communication. When applying, tailor your CV with measurable outcomes and show prioritisation, adaptability and alignment with SRG's inclusive culture.

At Super Retail Group, we're proud to be home to four iconic brands – Supercheap Auto, rebel, BCF and Macpac. As one of Australia and New Zealand’s leading retailers, everything we do is driven by a passion for helping our customers make the most of their leisure time. Behind every online order is a team dedicated to delivering an exceptional customer experience – and we're looking for a Customer Fulfilment Specialist to join our team.

About the Role

In this role, you will be responsible for supporting the execution of timely, accurate, compliant and cost-effective delivery to the customer of all online purchases for SRG brands. Working closely with the Customer Fulfilment Consultants, Customer Care team and the SRG parcel freight providers, you will enable maximum customer satisfaction in their omni purchases, including click and collect and home delivery.

Each day will bring something different but the key responsibilities of this role will be:

• Ensuring that all customer interactions are delivered with a high standard and quality of customer service.
• Delivering on the customer promise, supporting brand reputation and lifetime customer value.
• Maintaining accurate records and detail on customers and order issues, and compliance with all direct shipping decisions.

About You

To be successful in this role, you thrive in a high-pressure, fast-paced, energetic environment. Your time management skills are second to none and you have the ability to prioritise work requests effectively.

You will also have the following:

• Demonstrated experience in a fast-paced environment that involves high volume processing
• Proven ability to achieve targets within tight timeframes
• Flexible to deliver in a continually evolving environment and possess strong time management skills as well as the ability to prioritise conflicting requirements
• Impeccable attention to detail and a strong focus on accuracy
• The ability to pick things up quickly, analytical thinking and adaptability
• Excellent customer service skills and professionalism
• Well-developed verbal and written communication skills
• A high level of self-motivation
• Outstanding and reliable work ethic

WHY JOIN US? 

At Super Retail Group, you'll be part of a culture that celebrates innovation, collaboration and growth.

In return, you'll enjoy:

• Generous team member discounts across Supercheap Auto, rebel, BCF and Macpac
• Access to our extensive Perks Program, including savings on health and wellbeing, travel, accommodation, entertainment and more
• Ongoing learning, development and career progression opportunities
• The opportunity to work with passionate, supportive teams across the business
• A workplace that values diversity, inclusion and belonging

Apply today and help us deliver great experiences to customers across Australia and New Zealand.

Our Culture of Inclusion: Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.