Customer Research & Insights - Analyst

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Water Corporation is seeking a 3513 Analyst – Customer Research & Insights in Leederville, WA for a full-time nine month fixed term onsite with flexible options. The role turns data into decisions by delivering customer insights, community understanding and stakeholder collaboration to inform business choices and measure improvements. You should be comfortable analysing quantitative data, creating clear data visuals, and using storytelling to communicate outcomes; Power BI knowledge is advantageous but not essential. Benefits include flexible work, a 9 day fortnight, wellbeing days, a 12% employer super contribution with an extra 2% if you salary sacrifice, and cultural leave up to five days. Applications close 6th February; please submit a tailored cover letter and resume that demonstrate your experience and fit for the role.

3513 Analyst – Customer Research & Insights

• Thrive in your career as you shape WA’s water future
• Full time, 9 month fixed term opportunity in Leederville with flexible working options.
• Salary: $115,561 plus 12% Super & Benefits.

About the role

Turn data into decisions and make a difference to WA’s water future through customer insight, community understanding and stakeholder collaboration.

Do you have a head for numbers? Do you want to make a difference to our customers and communities? Do you want to work with a passionate team in a fun and supportive environment?

If the answer to these questions is yes - then this is the role for you!

It’s an exciting time to influence the direction of key business decisions, supporting the business to drive actionable insights that lead to better outcomes for our customers and the business.  

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.  
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.   

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Support the delivery of the customer insights program to enhance customer centricity and decision making across the enterprise.
• Investigate data from different sources, uncover new insights and customer understanding, develop compelling story-telling using the evidence.
• Support the delivery of key business initiatives by working with stakeholders to develop the evidence and insights needed to inform decisions and measure improvements.
• Collaborate with customer experience designers to understand how we can effectively measure customer journeys and improvement initiatives, helping to lift outcomes.

Your skills and experience

For this role, we are looking for great talent with:

• Ability to understand and analyse data, create effective data visualisations, identify strategic insights, and use story-telling to effectively communicate the impacts and outcomes.
• Ability to manipulate and analyse quantitative data sets.
• Ability to collaborate with stakeholders to deliver against project objectives.
• Knowledge of PowerBI is advantageous, but not essential.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Applications close 6th February

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check. 

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.

 To read our diversity and inclusion statement, please visit our website