Customer Sales Consultant

AA New Zealand is hiring a part-time Customer Sales Consultant for the AA Centre in Whangarei. The organisation has helped Kiwis on their adventures for more than 120 years and is now transforming to be more connected, modern, and purpose-driven. This onsite role sits at the Whangarei centre, offering a chance to shape how members and customers experience AA as the business grows into new services.

The company values diversity and runs a people-led recruitment process, where each application is reviewed by a real person who values individuality and the human story behind every candidate. AA is also building the organisation of the future, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact for members and customers.

As the face of AA in Whangarei, you’ll bring a customer-centric approach to everyone who visits the centre. The role focuses on identifying the right AA products for each customer, delivering strong outcomes in a fast-paced retail setting, and handling a variety of tasks, including processing driver licensing and vehicle registration transactions.

A day at the Whangarei AA centre

In this role, you’ll be the friendly, helpful interface for customers stepping into the AA centre, guiding them through product options and services with clarity and care.

You’ll balance sales with service, aiming to meet customer needs while achieving positive outcomes in a busy environment. Alongside sales conversations, you’ll take part in transactions ranging from licensing to registrations, ensuring processes are smooth and compliant for customers on the spot.

What you’ll bring to the desk

Here's what the AA Whangarei team is looking for in a candidate:

• Passion for delivering outstanding customer service
• Proven sales experience and the ability to meet KPIs
• Confident communicator who can relate to a diverse range of customers
• A proactive team player who thrives in a fast-paced environment

Practical details and what you get

This is a part-time role, 28 hours per week, with a fixed schedule: Tuesday 8.30-17.00, Wednesday 8.30-17.00, Thursday 8.30-17.00, and Friday 8.30-12.30.

The position is onsite at the AA Centre in Whangarei.

• Free AA Membership for you and your whānau
• A day off for your birthday and 2 days wellbeing leave annually
• Training and career development
• Discounted insurance

If you're keen to take on a new challenge and passionate about delivering exceptional service, we’d love to hear from you. Apply now and play a key role in shaping the future of our Whangarei AA Centre!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

Our recruitment process is people-led and relationship-focused, we do not use AI to screen or assess applications. Every application is reviewed by a real person, because we value potential, individuality, and the human stories behind each candidate.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

Tips for applying to the Whangarei centre role

Lead your resume with evidence of how you’ve delivered strong customer service and driven sales, especially where you’ve hit KPIs in a retail or service setting.

Show how you’ve connected with diverse customers. Share a concrete example that highlights your communication style and the positive outcome for the customer.

Be ready to discuss any experience you have with driver licensing or vehicle registrations, including the kinds of transactions you’ve processed and how you kept things accurate and compliant.

Ask a thoughtful question about growth opportunities at the Whangarei centre or how training and development might help you broaden your skills across AA’s evolving services. This aligns with the role’s potential within AA’s transformation and the stated emphasis on training and career development.