Customer Service Administrator

JobsCloseBy Editorial Insights

Great Bear, part of Culina Group, is hiring a full time Customer Service Administrator in Desborough to support day to day operations, offering £26,500 to £28,500 and Monday to Friday hours starting 8 to 10 am and finishing 4 to 6 pm. You will resolve customer queries, create reports, chase orders, manage order audits, plan parcel traffic and export collections with hauliers, and maintain SAP stock accuracy while liaising with Shift Managers and Transport Coordinators. The ideal candidate communicates well, is proficient in MS Office and WMS, stays organized under pressure, and adapts for peak periods; knowledge of warehousing or transport software is a plus, with full training provided. In your application, highlight concrete examples of reporting, KPIs or process improvements and show alignment with our inclusive culture and Winning Team ethos.

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

Due to continued growth and new customer contracts, our Desborough site are now recruiting for a Customer Service Administrator to join their friendly team on a full time permanent basis.

Salary: £26,500- £28,500 per annum, depending on experience. 

Working hours: Monday-Friday, starting between 8am and 10am, finishing between 4pm and 6pm.

As a Customer Service Administrator, it is your responsibility to support the day to day administration of the Customer Services operation. You will offer outstanding contract support and customer service in a fast-paced friendly environment and provide a continuous professional and dedicated service.

Key Duties of a Customer Service Administrator include:

• Resolving various customer service queries and requests in a timely manner. 
• Creating daily, weekly and monthly service and export reports.
• Chasing orders and resolving delivery issues.
• Checking daily order audits and ensuring accurate information. 
• Planning parcel traffic orders and necessary communications.
• Planning and communicating export order collections with hauliers.
• Managing special delivery orders and cost control.
• Using and updating the customer web-based order confirmation systems and ensuring full compliance.
• Creating monthly KPI packs for review meetings.
• Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock  Control, Central Customer Service & Client Support Colleagues).
• Maintaining client SAP stock system accuracy.

Qualifications

• Strong communication skills with the ability to build rapport. 
• Computer literate with a good working knowledge of MS Office applications and WMS functions.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year. 
• Able to work to tight deadlines and manage your own time effectively.
• Knowledge of warehousing or transport software systems would be advantageous but not essential as full training will be provided.  

Additional Information

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance -  x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. 
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. 
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!