Customer Service Agent

JobsCloseBy Editorial Insights

Qantas is hiring a Customer Service Agent at Cairns Airport for a permanent part‑time role on a 7‑day rotating roster. You’ll welcome travellers, assist special needs customers, marshal aircraft, and help start and end journeys with care and a smile. The role demands recent face‑to‑face customer service experience, a proactive can‑do attitude, strong communication and problem solving, and the ability to work both in a team and independently in a fast paced environment. Essential: you must be based in Cairns and available for seven days. Pre‑employment medical and a current driver’s license are required. Application tips: tailor your resume to show empathy, conflict resolution, and adaptability; demonstrate experience handling busy, changing environments; highlight grooming standards; submit by 11:59pm 26 June 2026.

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Take pride in delivering exceptional customer service
• Located at Cairns Airport
• Permanent part- time opportunities, working a 7-day rotational roster

Think of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand.

As a Customer Service Agent, no two days are the same - and that’s exactly what makes it exciting. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference.  With a strong and resilient attitude, you’ll be surprised at what you’re able to achieve - and how you can play a key role in the experience our customers have. You'll be at the heart of our operation, helping customers start and end their journeys with confidence, care, and a smile.

As a Customer Service Agent, you’ll create a welcoming environment, so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

You’ll have -

• Ability to work a 7 day rotational shift roster covering a range of hours
• Recent face to face customer service experience within the hospitality, tourism or other customer focused industries
• A passion for customer service with a proactive 'can do' attitude
• A proven ability to manage and diffuse difficult situations
• Well-developed problem solving skills and able to follow through to resolution
• A strong communicator, and listener
• Ability to work both in a team environment and independently
• Ability to adapt to an ever changing, fast paced operational environment
• Compassion and empathy for special needs customers
• Exceptional grooming and personal presentation
• Ability to successfully complete a Pre-Employment Medical
• A current and valid driver’s licence

Please note: It is essential for this role that you are in based in Cairns and have the ability to work a 7 day rotating roster.

Why the Qantas Group? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles. 

If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Cairns Customer Experience team.

Applications close: 11:59pm on Friday, 26th of June 2026.