Customer Service Agent

JobsCloseBy Editorial Insights

SGS is hiring a Customer Service Agent for a full-time onsite role in Baar, Switzerland, to manage administrative processing, coordinate audits and deadlines in CertIQ, record data in CertIQ/CRM, handle client inquiries, process invoices, and support sales with quotes and orders for ISO standards and social standards such as Fair-ON-Pay and SODK OST+. The ideal candidate has a completed commercial education, at least five years of customer service experience, fluent German and English, strong PC skills, and a collaborative mindset with valid Swiss work authorization. SGS offers modern offices, flexible working conditions and on-site facilities. To apply, tailor your resume to highlight invoicing, audit coordination, quote preparation, and CRM experience, demonstrate success in customer follow-up, and confirm language skills and permit status.

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our over 99k employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

1. Administrative processing

• Act as the point of contact for Global Business Services (GBS) Team and auditors for CertIQ issues
• Coordinate of audits and deadline control / scheduling in CertIQ
• Correct recording in CertIQ database / CRM
• Attend to ad-hoc & various client issues
• Liaise with clients before and after audits
• Record, review, and process invoices from auditors
• Support GBS Team with invoicing issues

 2. Sales processing

• Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards such as Fair-ON-Pay and SODK OST+
• Support Sales Managers and Global Key Account Managers in their activities
• Follow-up on quotes, including customer calls
• Management of customer data

3. General

• Act as vacation deputy for other back-office colleagues

Qualifications

• Completed commercial education
• Minimum of 5 years’ experience in customer service

Only candidates with valid authorization to work in Switzerland will be considered.

Required Skills/Attributes

• Language(s): Fluency in German & English
• Ability to deal with modern PC applications
• A collaborative mindset with strong team spirit

Additional Information

What we offer

• Modern office facilities
• Flexible working conditions 
• On-site fitness center and canteen