Customer Service Agent - Dunedin

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Air New Zealand is seeking a Permanent Part-Time Customer Service Agent in Dunedin Airport. Expect 36–72 hours per fortnight on a rotating 0500–2200 roster, including weekends and nights. The role covers check-in, assisting passengers with requirements, dispatching flights and managing disruptions in a fast paced, customer facing environment. Requirements: legal right to work in NZ, NZ driver licence with reliable transport, frontline service experience, comfort with computers, and strong communication. Benefits include a starting rate of $33.50 per hour, a set roster, a supportive diverse team, and clear career progression with full training. Apply online with your CV and cover letter by 26 August; tailor to show reliability, adaptability, and teamwork.

Job Description

Kia ora!

We are now accepting Expressions of Interest for a Permanent Part Time Customer Service Agent opportunity at Dunedin Airport.

Working at Dunedin Airport, you will be part of a dynamic and fast paced environment. This role is ideal for someone who has a passion for people and travel, and who enjoys the variety that comes with a busy customer facing position. Every customer has their own story and their own journey, so no two days will ever feel the same.

Our dedicated team provides warm and friendly service to ensure customers enjoy a smooth and positive travel experience. There will be times of high pressure and tight deadlines, so being adaptable and resilient is important. Your responsibilities will be varied, including checking in customers, assisting passengers with special requirements, dispatching flights, managing disruptions, and supporting flight arrivals and departures.

Shift Roster:

This part time role sees you working between 36 and 72 hours a fortnight. You will be rostered on shifts that rotate and change, depending on the business needs and flight schedule. We operate every day between the hours of 0500 and 2200. This includes working weekends, nights and on public holidays. You will need to be flexible to work across these different shift days and times.

Role Requirements: 

• Legal right to work in New Zealand (NZ Citizen, NZ Permanent Resident, or Australian Citizen)
• NZ Restricted or Full Driver Licence, with reliable transport to get to work
• Frontline customer service experience, ideally in a fast paced and demanding environment
• Confidence working with computers, remembering booking codes and processes, and learning new systems quickly
• Strong communication skills and a friendly, professional manner

Benefits of Joining Air New Zealand: 

• A competitive salary starting at $33.50 per hour
• A set roster pattern so you can plan your days off, which is great for lifestyle, family, and sports
• A supportive team environment where you will feel part of the family, with a diverse mix of cultures and plenty of social events
• Excellent career progression opportunities with full training provided
• The chance to work in the exciting airport environment, where no two days are the same

If this sounds like the perfect fit for you, please apply online through our careers website with your CV and cover letter. Please note that we are not able to accept email applications.

Applications will close on 26 August.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."