Customer Service Agent - Tauranga

JobsCloseBy Editorial Insights

Air New Zealand is hiring a Permanent Part-Time Customer Service Agent at Tauranga Airport to join a busy, fast paced team. You’ll check in customers, assist with special requirements, dispatch flights, manage disruptions and help with arrivals and departures, on a rotating roster that includes early mornings, nights, weekends and public holidays. The role requires strong frontline service, excellent communication, initiative and the ability to stay calm under pressure. You must be eligible to work permanently in New Zealand, hold a Restricted NZ Driver Licence with reliable transport, and have relevant customer facing experience and a professional presentation. Apply by July 21 on the Careers Site, with pay starting at 33.50 per hour and solid training and progression.

Job Description

Kia ora!

We currently have a Permanent, Part Time Customer Service Agent opportunity available at Tauranga Airport.

Working at Tauranga Airport, you will be part of a busy and fast-paced environment - one which demands a love of people, travel, and a high level of resilience. Every customer has a different story, personality, and background, so you will always be learning something new.

Our busy team provides positive and friendly service to ensure customers have an efficient and enjoyable travel experience. There will be times of high pressure and tight deadlines, so you will need to be adaptable and able to work calmly under pressure. Your responsibilities will vary - from checking in customers, assisting passengers with special requirements, dispatching flights, supporting during disruptions, and assisting with arrivals and departures.

Shift Roster

The part-time role involves working a minimum of 36 hours per fortnight, up to a maximum of 72 hours per fortnight. You are required to work rostered shifts which rotate and change, including days, nights, weekends, and public holidays. Shifts can range from a 5:00am start to a 10:00pm finish, depending on business needs and the flight schedule.

Role Requirements

To be successful in this role, you will:

• Have strong frontline customer service experience and a willingness to go above and beyond for customers
• Demonstrate excellent communication skills and a professional, friendly manner
• Show initiative and have good problem-solving abilities

You must also:

• Be entitled to work permanently in New Zealand at the time of application (NZ Citizen, NZ Permanent Resident, or Australian Citizen)
• Hold a minimum Restricted New Zealand Driver Licence, with reliable transport
• Have experience in a relevant customer-facing role, preferably in a fast-paced environment
• Maintain a professional personal presentation and comply with Uniform Standards

Benefits

Being an Air New Zealander opens up numerous benefits:

• Competitive pay starting at $33.50 per hour
• A set roster pattern so you can plan your time in advance
• A supportive and diverse team environment with social opportunities
• Excellent progression opportunities and full training provided
• The chance to work in a dynamic airport environment where no two days are the same

If this sounds like the opportunity you've been looking for, we'd love to hear from you. Apply via our Careers Site by Tuesday 21 July. 

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."