Customer Service Coordinator

JobsCloseBy Editorial Insights

UEFA seeks a Customer Service Coordinator to support second level service for EURO 2028, Women’s EURO 2029 and club finals. You will supervise the first level provider, draft FAQs and campaigns, and help optimise the customer journey from pre-sale to post-sale, including portals and tickets, while liaising with spectator services, safety, finance and legal. Requirements: 4–6 years in customer service, 1–3 years in sport or ticketing projects, a BA in communication or translation, fluent English, Zendesk knowledge. Relocation to Switzerland or France is expected; apply by 20 February 2026 with examples of improvements and training outcomes, showing strong writing and stakeholder liaison, and a willingness to work onsite in Nyon with up to one day per week WFH.

Job information
Division/Unit: UEFA Events SA/ Ticketing
Contract type: Max-term
Location: Nyon (WFH up to one day per week)
Start date: 01.04.2026
End date: 31.08.2029
Application deadline: 20.02.2026

Main goal

The Customer Service Coordinator reports to the Customer Service Team Leader and supports the team in supervising the first-level customer service provider in addition to helping the ticketing team to improve the customer journey, from pre-sale and post-sale, for UEFA EURO 2028, UEFA WOMEN’S EURO 2029, UEFA club finals and other UEFA events.

Key responsibilities

• Providing second-level customer service support for UEFA EURO 2028, UEFA Women's EURO 2029, the club finals from 2026 to 2029 and several other UEFA events (pre-sale and post-sale)
• Helping to draft and publish content for UEFA events (FAQs, communication support documents, email campaigns, etc.)
• Helping to coordinate and supervise the first level customer service provider (organising training, drafting presentations, quality management)
• Being involved in various sub-projects linked to the customer journey, such as ticket portals, mobile tickets and payment questions
• Liaising with stakeholders linked to the customer experience, such as AccessibALL, spectator services, safety and security, finance and legal

Requirements

Experience:

• from 4 to 6 years of experience working in a customer service environment
• from 1 to 3 years of experience working for projects relating to sport or ticketing

Education:

• Bachelor's in communication or translation

Languages:

• English / proficient
• other languages are an asset

Other requirements:

• Relocation to Switzerland/France is expected
• Good writing skills
• Customer-oriented and solution-driven
• Attention to detail and a structured approach to work
• Knowledge of Zendesk would be an asset

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UEFA welcomes applications from all, actively working to ensure that we are an inclusive employer that finds the best candidate for our positions, regardless of aspects such as sex, gender identification, disability, age, sexual orientation, religion, ethnicity or nationality.