Customer Service Coordinator for the Central and Eastern European Region

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Tomra Food seeks a Customer Service Coordinator to be the central point of contact for After-Sales in Central and Eastern Europe, ensuring smooth case handling from first contact to closure and coordinating quotes, service visits and shipments with Field Service Engineers, Tech Support, Planning, Logistics and Finance. The ideal candidate has at least five years in customer service, preferably in a technical or industrial environment, and commands German and English fluently with Dutch a plus. You must be highly organized, detail oriented, and proficient in ERP and MS Office, with the ability to navigate complex processes and collaborate cross-functionally. Onsite in Eindhoven, with comprehensive benefits and solid career paths; tailor your CV to showcase regional experience and concrete outcomes. TOMRA is an equal opportunity employer.

Company Description

TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strength

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. 

Join the resource revolution!

Job Description

The Customer Service Coordinator serves as the central point of contact for our customers in the After-Sales Service organization. This role ensures smooth case handling by coordinating all necessary actions from the initial customer contact to case closure. You will play a critical role in delivering a seamless experience, ensuring customer satisfaction and operational excellence.

Your key Responsibilities:

Customer Interaction & Case Management

• Act as the primary point of contact for customers.
• Receive and log customer calls and service requests in the ERP system.
• Provide clear, proactive updates to customers and resolve inquiries promptly.
• Ensure timely escalation to the Technical Support team.

Service Coordination

• Prepare service quotations for spare parts, service visits and training.
• Process customer orders and monitor progress through to invoicing.
• Organize and track return shipments, ensuring proper documentation.

Cross-Functional Collaboration

• Liaise with internal teams ( Field Service Engineers, Tech Support, Planning, Logistics, Supply Chain, Finance) to ensure smooth execution of service activities.

Process Compliance & Administration

• Maintain accurate records and documentation in line with internal processes.
• Ensure adherence to company policies and service standards.
• Support continuous improvement initiatives within customer service department

Qualifications

• Bachelor’s degree in Business Administration or related field (or equivalent experience).
• Experience: At least 5 years of experience in customer service - preferably in a technical or industrial environment.
• Excellent command of both German and English, which is mandatory for the role, Dutch is a plus.
• Strong organizational capabilities paired with effective multitasking.
• Exceptional written and verbal communication skills.
• Proficient in ERP platforms and the full MS Office Suite.
• Customer‑oriented approach with a sharp eye for detail.
• Solid technical aptitude and willingness to learn new systems.
• Ability to grasp and navigate complex process flows.

Additional Information

Why work for us: 

You will have long-term career opportunities, with a globally renowned company and the following: 

• Hybrid working policy 
• Hospitalization insurance with dental care for you and your family 
• Group insurance (life, retirement, disability) 
• Bike lease 
• Access to our share purchase program 
• Bonus on personal and company performance, meal vouchers, eco-cheque 
• 20 days holiday + 6 days ADV per year 
• Laptop & mobile
• Be part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste 
• Inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates 
• Global career opportunities with a strong record for promoting internally 
• Professional training and development: We are passionate about people and seeing them succeed 
• We love innovation, a collaborative environment where idea sharing and being creative is encouraged

How to apply

If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence. 

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.