Customer Service Officer

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MedHealth is seeking an enthusiastic and driven Client Services Officer to join its fast paced on-site Sydney team. Reporting to the Operations Manager, you will liaise with customers to plan and implement services, schedule appointments, manage busy inboxes, provide administrative support to consultant practitioners, and offer information and advice to customers or prospective customers, with additional duties including reception, dictation, invoicing and broader team support. To succeed, demonstrate excellent customer service, strong verbal and written communication, the ability to work independently and in a team, a friendly proactive approach, solid prioritisation and meticulous attention to detail, and MS Office proficiency. Apply via the APPLY button or contact Cassie Butcher on 0437 079 112 or [email protected] quoting REF10177E We are an Equal Opportunity Employer.

Company Description

mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer with prior experience in delivering exceptional customer service.

Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

Job Description

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

Qualifications

To be considered for this role you will have:

• Demonstrated the ability to provide excellent customer service
• Excellent verbal, written and interpersonal communication skills
• Demonstrated the ability to work independently and within a group environment
• A personal approach which is enthusiastic, friendly and helpful
• Strong prioritisation skills while maintaining a level of flexibility
• Attention to detail is a must
• Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Additional Information

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call on 0437 079 112 or email [email protected] quoting REF10177E

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.