Customer Service Officer

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Join The Y NSW as a full-time onsite Customer Service Officer and be the friendly face of our fitness community. You’ll welcome members, handle inquiries, manage front desk operations, resolve issues with a solution focus, support wellness programs, and maintain accurate records while promoting services. We value a genuine passion for sport and fitness, excellent communication, multitasking in a fast paced setting, and a positive team attitude. Flexibility to work evenings and weekends, basic computer skills, and familiarity with membership systems are essential. In return, enjoy a complimentary gym membership, discounted services, and flexible scheduling. To apply, tailor your resume to highlight customer service wins, fitness experience, and concrete examples of problem solving.

Are you passionate about helping people achieve their fitness goals and live healthier lives? Do you thrive in a dynamic, energetic environment where every day brings new opportunities to make a positive impact?

What You'll Be Doing

As the friendly face of our fitness community, you'll be at the heart of everything we do. Your role will include:

• Welcoming members and guests with genuine warmth and enthusiasm
• Providing exceptional customer service that exceeds expectations
• Assisting with membership inquiries and enrollment processes
• Managing front desk operations with efficiency and professionalism
• Handling member concerns and resolving issues with a solution-focused approach
• Supporting fitness programs and wellness initiatives
• Maintaining accurate member records and facility information
• Promoting our services and helping members discover new ways to reach their goals

Who You Are

We're seeking someone who embodies our commitment to health, wellness, and outstanding service. The ideal candidate will have:

• A genuine passion for sports and fitness
• Excellent communication and interpersonal skills
• Previous customer service experience (fitness industry experience is a plus!)
• Strong problem-solving abilities and attention to detail
• Ability to multitask in a fast-paced environment
• Positive attitude and team-player mentality
• Flexibility to work various shifts including evenings and weekends
• Basic computer skills and familiarity with membership management systems

What We Offer

Join our team and enjoy incredible benefits that support your own wellness journey:

• Complimentary gym membership and discounted services to other services
• Flexible scheduling to support work-life balance
• Fun, supportive work environment with team-building activities

Ready to Make a Difference?

If you're excited about being part of a team that transforms lives through fitness and wellness, we want to hear from you! This is more than just a job – it's an opportunity to inspire others, build meaningful relationships, and contribute to a healthier community.

Apply today and start your journey with a team that values your growth, celebrates your success, and believes in the power of wellness to change lives!