Customer Service Officer - Casual/Part Time and Full Time
KineticJobsCloseBy Editorial Insights
Kinetic is hiring for Customer Service & Administration Officers in Launceston for casual, part time and full time roles across the depot, with a 7-day roster and a focus on delivering safe, reliable, face-to-face service to passengers. You’ll be the friendly first contact on location, handling ticketing, reservations, cash, and inquiries, assisting with luggage when needed, and supporting drivers while keeping spaces tidy. We’re after people with strong customer service backgrounds, especially from transport, retail or hospitality, who are proactive, communicative, and able to work independently or in a team. Tailor your application with the relevant quote ref (Casual Ref 1, Part-Time Ref 2, Full Time Ref 3). Highlight flexibility for weekends, physical fitness, and problem-solving. Apply today.
Customer Service & Administration Officers
- Casual- Quote Ref 1 in your application
- Part-Time- Quote Ref 2 in your application
- Full Time - Quote Ref 3 in your application
- 7-Day Roster
- Based in Launceston
We currently have a number of opportunities across our Launceston Depot and are interested to hear from people from all walks of life, age groups and experience.
You may be semi-retired, a parent a student seeking casual/part time work, or someone seeking a career change.
Are you a people person who thrives in a fast-paced, customer-facing role?
Do you love being out and about, engaging with the community and making a real impact? If so, we want you on our team!
Kinetic is Australia and New Zealand’s largest bus operator, moving people safely and reliably 365 days a year. We’re looking for two Customer Service & Administration Officers to be the first point of contact for our passengers, providing exceptional service and support across our Launceston network.
What You’ll Do in the role:
- When you are out on location- you will be a friendly face for our passengers, answering questions and providing travel information.
- Assist customers with ticketing, reservations, and sales to ensure a smooth journey.
- Support our drivers and ensure a comfortable travel experience for everyone.
- Assist passengers with luggage handling when required.
- Handle phone and email enquiries in a polite and professional manner.
- Maintain the cleanliness and presentation of customer spaces.
- Ensure cash handling and transactions are secure and accurate.
- Work across a 7-day roster, including weekends and public holidays, to keep Launceston moving!
What We’re Looking For:
- A strong background in customer service – experience in transport, retail, or hospitality is a plus!
- A proactive and hands-on approach – you enjoy interacting with people and solving problems.
- Strong administration and communication skills.
- The ability to work independently and as part of a team in a busy, customer-facing environment.
- A reasonable level of physical fitness, as you may need to assist passengers with luggage when required.
- High attention to detail, especially with cash handling and reservations.
Why Join Kinetic?
- We are growing
- Work in a dynamic, community-focused environment where no two days are the same.
- Be part of a company that prioritises safety, reliability, and service excellence.