Customer Service Officer

JobsCloseBy Editorial Insights

Bullivants is seeking a permanent, full-time Customer Service Officer in Port Hedland, onsite, Monday to Friday 8am to 4pm. You’ll be the first contact for customers, handling queries, processing quotes and orders, and working with Sales and Warehouse to deliver right solutions. It’s a hands-on, growth oriented role with training and development across customer service, sales and operations, plus perks through WorkPerks. What matters most: proven customer facing experience, a people first mindset, excellent communication, initiative and comfort with computer systems, plus strong detail and time management. Apply on the Bullivants Careers site; be ready for background checks and a diverse environment.

Looking to continue your career growth in sales or customer service?

You’ll be the first point of contact for customers, handling queries, processing orders, and working closely with Sales and the Warehouse Teams to deliver the right solutions. It’s a hands-on role, where you’ll learn the business end-to-end, while building valuable skills for the long term.

What’s on offer for you:

• A permanent, full-time opportunity working Monday – Friday 8am – 4pm
• Hands on experience in customer service, sales and business operations
• Training and development to support your career growth
• Exposure to a variety of career pathways across the business
• Access to retail discounts like Bunnings, Kmart, and Officeworks
• More great savings through our Bullivants WorkPerks portal

About you:

• Customer facing experience (either retail, sales or administration)
• A people first mindset – you enjoy helping others
• Strong written and verbal communication skills
• A willingness to learn and take initiative
• Comfortable with computer software and systems
• Great attention to detail and time management
• Forklift ticket desirable
• Brings a positive attitude and contributes to a respectful workplace culture

What you’ll be doing:

• Be the first point of contact for customers via phone, email, and in-branch
• Help customers find the right products and solutions for their needs
• Prepare and process quotes, orders, and enquiries
• Work closely with the Sales and Warehouse Teams to deliver great outcomesSpot opportunities to add value or upsell where appropriate
• Keep things running smoothly by staying organised and proactive

At Bullivants, for over 120 years, our purpose is to make lifting safe and efficient by partnering with our customers to deliver a range of lifting and heavy rigging products coupled with service and reliability maintenance. As part of Wesfarmers (under the Industrial & Safety division), we can tap into and leverage industry leading service and solutions.

Our pillars built around ONE TEAM, INNOVATION, and SAFETY form our unique proposition that guides our culture and ways of working to ensure that our team can always perform at their best. With a national footprint, we are proud to be able to offer career development opportunities for all team members.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Bullivants does not accept unsolicited applications. All applications should be made directly through the Bullivants Careers website.