Customer Service Officer (Residences) - Russian Speaker

JobsCloseBy Editorial Insights

Palazzo Versace Dubai is hiring a Russian-speaking Customer Service Officer for Residences to manage relations with tenants and owners at D1 Tower and PV Residences. The role handles complaints by phone and email, coordinates maintenance with engineering, sources vendor quotes for projects and supports budget submissions, processes service charges with accounts, oversees move-ins and move-outs, manages cash payments and receipts, maintains petty cash records, and guides the front desk team. Requirements include at least 1 year in customer service within residential buildings or apartment hotels in Dubai or UAE, strong English, MS Office and Opera knowledge, familiarity with Dubai, flexibility, problem solving, and Russian fluency. To apply, tailor your CV to show service delivery, vendor coordination, and cash handling, and highlight readiness to work onsite in Dubai.

Main Tasks/Responsibilities:

1. Respond to complaints (calls & emails) from tenants and owners of D1 Tower and PV Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary.

2. Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution.

3. Coordinate with purchasing and engineering departments to obtain quotes from third-party vendors for various projects in the tower, including budget submissions.

4. Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts, and other details related to service charges.

5. Handle tenant/owner move-in and move-out requests, ensuring all required documentation is obtained before approval.

6. Follow up with tenants/owners for cash payments for services rendered in their units.

7. Issue receipts for cash payments and bank transfers.

8. Maintain accurate records of petty cash transactions, including payments received and disbursed.

9. Manage the front desk team, providing guidance on duties and responsibilities as needed.

Requirements

Candidate Profile:

·Minimum 1 year experience as Customer Service Officer in Residencial Apartment Buildings or Apartment Hotels

·Previous Residence or Serviced Apartments experience in Dubai or UAE

·Advanced knowledge of English language spoken and written

·Working knowledge of MS Office (Excel, Word and Outlook in particular)

·Knowledge of Opera

·Knowledge of Dubai and surrounding area

·Flexible approach to people and tasks

·Problem solving and follow-up abilities

·Russian Speaker