Waiter/Waitress - Pool Bar

JobsCloseBy Editorial Insights

Palazzo Versace Dubai is seeking a full-time Waiter/Waitress for the Pool Bar to deliver the Ultimate Experience in a 5* environment. The role involves hands-on support for colleagues, handling guest complaints, maintaining an elegant dining area, and opening and closing duties for consistent service. You will anticipate supplies, control F&B usage, know all menu items, promote PR, use the Micros system for checks, and respond to emergencies while sharing guest preferences with the team. Requirements: high school diploma or hotel school degree, at least 2 years in a similar 5* role, upselling and HACCP training, Micros knowledge, excellent English, and comfort in a multicultural setting. To apply, tailor your CV to these duties, highlight measurable guest-service achievements and POS experience, and convey enthusiasm for the Palazzo Versace brand.

JOB SUMMARY

Main Duties/Responsibilities:

·Ensure guests live the “Ultimate Experience”.

·Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.

·Handle guest complaints according to policy.

·Develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods.

·Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.

·Ensure the correct and consistent service techniques for various meal periods is done.

·Anticipate, in advance, all materials and supplies and assure their availability.

·Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.

·Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.

·Promote good public relations and handle complaints or concerns of guests.

·Utilize the computer system in ringing, printing and closing checks as well as shift reports.

·Respond properly in any hotel emergency or safety situation.

·Identify guest preferences and communicate with the teams.

Requirements

CANDIDATE PROFILE

·High school Diploma/Hotel School Degree.

·2 years minimum in a similar role in a 5 * international environment

·Up-selling skills training, HACCP.

·Knowledge of Micros system

·Excellent spoken and written English

·Experience working in a multi cultural environment.

·Organized and well planned.

·Able to work with speed and efficiency throughout maintaining positive attitude.