Customer Service Representative

JobsCloseBy Editorial Insights

Nine is hiring several Customer Service Representatives for its Australian Centre, offering full‑time permanent and maximum‑term contracts with a predominantly remote setup and mandatory in‑person onboarding in North Sydney. Immediate starts are available, with a 7‑day rotating roster and hours 7:30 am–6 pm weekdays and 7:30 am–11 am weekends every three weeks. You’ll support subscribers to The Sydney Morning Herald, The Australian Financial Review and The Age, plus Nine.com.au and 9Now, delivering exceptional multi‑channel service and confident upselling. In your application, emphasize active listening, empathy, resilience, and a track record of meeting metrics, with concrete examples of resolving complex issues. Highlight readiness for the start date and commitment to Nine’s inclusive culture; apply via Nine Careers and confirm work rights.

Company Description

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. 

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

Nine is seeking multiple dedicated and enthusiastic Customer Service Representatives to join our Australian Customer Service Centre team. We are offering both full-time permanent and maximum-term contracts for immediate starts.

As a core member of the team, you will engage directly with customers who subscribe to Australia’s most trusted and influential publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age. This role also extends to supporting enquiries related to our digital and broadcast on-demand services, Nine.com.au and 9Now. Join a highly motivated team that is dedicated to delivering exceptional customer experiences.

Start Date & Availability:

We have multiple immediate openings with a mandatory start date of Thursday, March 19th

Work Arrangement:

This is a primarily remote (work-from-home) position. However, candidates must be available to attend in-person induction training sessions at our North Sydney office during the initial onboarding phase or as required.

The Customer Service Team operates on a 7-day rotational roster. Candidates must be available to work shifts within the following operating hours:

• Monday to Friday: Between 7:30 am and 6 pm
• Saturday & Sunday: 7:30 am to 11 am (every 3 weeks)

Day to day you will:

• Be a customer satisfaction champion by delivering exceptional verbal and written support that consistently exceeds performance metrics.
• Efficiently handle and resolve complex customer interactions across multiple channels, including phone, email, and web forms.
• Drive business growth by making appropriate product and sales offers, effectively handling objections when raised.

Qualifications

What you’ll bring:

• Exceptional customer service skills, defined by a high proficiency in active listening, genuine empathy, and sophisticated verbal and written communication.
• A proactive, positive, and resilient attitude that drives genuine enthusiasm for learning new skills and contributing to the overall team’s success.
• A high comfort level in navigating and utilising multiple, concurrent software applications and communication tools to manage workflows efficiently.
• Proven ability to leverage persuasive and value-driven communication to maximise customer loyalty and longevity.

In return for your commitment, you will join an industry leader and work with a talented team in a dynamic, fast-paced environment. We foster a collaborative culture that promotes development, backed by comprehensive training and ongoing professional support designed to expand your skills and fuel your long-term career advancement.

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers.
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads.
• Annual gift voucher for Stan subscription.

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.