Customer Service Representative

JobsCloseBy Editorial Insights

SEEK is seeking a Customer Service Representative in Auckland for a 12-month fixed-term contract, onsite, delivering multi-channel support to Hirers and Candidates across Australia, New Zealand and international markets. You’ll be the first point of contact, resolving inquiries at first contact, troubleshooting SEEK’s platform, providing Level 1 Finance support, and logging interactions in Salesforce while collaborating with cross-functional teams in a fast paced, supportive environment that values inclusion and development. To apply, highlight your customer-first approach, proven experience in multi-channel support and CRM, and strong problem solving with concrete examples of first-contact resolution; demonstrate time management and adaptability; ensure you have right to work and note agency resumes are not accepted.

Company Description

About SEEK

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

Why join us?

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment. As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team. Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

Job Description

The Role

This is a 12 month fixed-term contract

As a Customer Service Representative at SEEK, you'll be part of a fast-paced and supportive environment where you can make a real difference. You'll work on complex challenges that have a direct impact on people's lives, helping us evolve our business and reach new heights.

You will be the first point of contact for Hirers and Candidates, providing support through inbound calls, emails, and live chat. Your role is essential in ensuring a seamless customer experience by troubleshooting issues, providing information, and resolving inquiries efficiently.

Key Responsibilities

• Resolve customer inquiries at the first point of contact using established processes
• Provide live chat, inbound, outbound support to Australian, New Zealand, and international candidates and hirers
• Troubleshoot and resolve technical issues related to SEEK's platform, job postings and account access
• Provide Level 1 Finance support, assisting with billing and invoicing queries and escalating as required
• Track and manage customer interactions using CRM systems
• Monitor and respond to emerging issues, providing feedback to Team Leaders for continuous improvements
• Support outbound call campaigns, educating customers on new features and products
• Provide backup support for team members to maintain consistent customer service delivery

Qualifications

Skills and experience

• Strong problem-solving skills, particularly in troubleshooting technical issues and platform functionality
• Proven experience in customer service or client-facing role, with a customer-first approach
• Experience using Salesforce CRM (or a similar CRM platform) to track and manage customer interactions
• Strong written and verbal communication skills to effectively assist customers across multiple touchpoints
• Strong time management and prioritisation skills to handle multiple customer needs efficiently
• Ability to collaborate effectively with cross-functional teams

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those with eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.