Customer Service Representative

JobsCloseBy Editorial Insights

CRH is hiring a Customer Service Representative in DeFuniak Springs, FL, onsite with Oldcastle APG. This full‑time role answers product inquiries, processes orders, coordinates delivery with Dispatch, and collaborates across departments and vendors to support distributors, developers, contractors and installers, with occasional help for Outside Sales. Essential requirements include a high school diploma, some sales experience in construction, proficiency with Microsoft Office, strong multi‑tasking, math, organization and teamwork. What matters most is your ability to problem solve, follow up promptly, and provide accurate quotes and orders while maintaining safety. Tips: tailor your resume to order entry, product catalog knowledge, and multi‑line phone skills; apply online, complete your profile, and track status; CRH is an equal opportunity employer.

Job ID:  526325

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.    

Job Summary

The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

Job Responsibilities

• Receive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations

• Provide information about products and generate price quotations and generate sales orders in a timely manner

• Refer to product catalogs and specification guides to determine related product uses and applications

• Provide support to outside sales force

• Investigate and research all customer inquiries and concerns and follow-up promptly with the customer

• Retrieve information for Credit Department when needed

• Follow all safety regulations

• Other duties may be assigned as needed

Job Requirements

• High school diploma or equivalent

• Must have some previous sales experience, preferably in the construction industry

• Experience with Microsoft Office

• Ability to work in a team based environment

• Ability to do basic math

• Good organizational and problem solving skills

• Experience with multi-line phone system

• Attention to detail

• Ability to multi-task in a fast paced environment

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability 

CRH is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.