Customer Service Specialist - Riri Zippers W/M
OerlikonJobsCloseBy Editorial Insights
Join Oerlikon Luxury in Mendrisio as a Customer Service Specialist and own the end-to-end order process from sales entry to delivery and invoice dispatch while handling inquiries, requests, and claims. Daily you’ll liaise with production, R&D, Quality and logistics to align on timelines and product customization. The right profile includes a commercial education, five years in international customer service, and ideally fashion luxury experience; you must be fluent in French and English, with German a plus. Knowledge of AS400 or SAP is preferred. To apply, tailor your resume to show cross functional collaboration, strong communication and organization, and a true customer first mindset in line with Oerlikon values.
Customer Service Specialist - Riri Zippers W/M
We are currently looking for new talent to strengthen our team at our MENDRISIO site!
Your Responsibilities:
- Responsible for order management from sales order entry to delivery and invoice dispatch
- Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests
- Manage customer claims such as picking errors, damaged goods or pricing discrepancies
- Daily contact with the production department concerning the production and delivery timeline information
- Daily contact with the R&D department concerning the Product Customization
- Daily contact with the Quality department concerning damaged goods claims
- Coordination of deliveries in collaboration with the logistics department
Your Profile:
- Commercial education
- 5 years’ experience in customer service within an international company is highly recommended
- Experience in the Fashion/Luxury Customer service dpt. is a plus
- Excellent communication and organizational skills
- Strong customer orientated personality
- Fluent in both French and English is mandatory
- German knowledge is considered a plus
- Knowledge of AS400 and SAP is preferred
About Oerlikon
Oerlikon is a global leader in surface technologies and advanced materials. With a unique portfolio spanning surface engineering, high‑performance materials, coating equipment and components, we make products better by enhancing performance, efficiency and sustainability. Oerlikon serves a wide range of industries, including aerospace, automotive, energy, medical, luxury, semiconductors and tooling. Head‑quartered in Pfäffikon, Switzerland, Oerlikon operates in 38 countries with approximately 10,000 employees, achieving sales of CHF 1.6 billion in 2025.
We offer a wide variety of job profiles in a dynamic, supportive environment where people are empowered to grow and reach their full potential - guided by our core values of integrity, team spirit, excellence and innovation.
About Oerlikon Luxury
Oerlikon Luxury specializes in producing accessories for the high-end fashion industry. It comprises two brands: Oerlikon Riri, which produces branded Riri and Cobrax zippers and buttons respectively; and Oerlikon Fineparts, which offers metal components, fashion jewellery and surface treatments.
Oerlikon Luxury is headquartered in Mendrisio, Switzerland, counts 1100 employees at 11 sites located in Italy, Switzerland, France and Portugal as well as sales offices in New York, Paris and Shanghai.
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