Customer Success Manager

JobsCloseBy Editorial Insights

Artisan is seeking a Customer Success Manager in London to be the primary contact for a portfolio of customers, guiding onboarding and implementation, ensuring they quickly realize value from Ava and our AI products, and monitoring account health to curb churn. You’ll collaborate with Product and Support, contribute to docs and playbooks, and drive adoption campaigns while keeping CRM data up to date. We want 2 to 4 years in CS or account management, excellent written and verbal communication, empathy, tech savviness, and startup experience a big plus. Prepare a resume that shows measurable onboarding wins, and be ready for a recruiter chat, a 30 minute interview with Michael, a take-home, and a culture fit interview with Jaspar.

About Artisan

We're building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs.

Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking. She's not a tool someone uses. She's a teammate.

We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR. Right now we're building Ava 2.0, a step change in what an AI employee can do. The engineering problems are hard and the surface area is enormous.

Your Responsibilities

Serve as the primary point of contact for a portfolio of Artisan customers

Guide new users through onboarding and implementation, ensuring they quickly realize value

Provide ongoing support and education to help customers get the most out of Ava and other AI products

Monitor account health and proactively address risks of churn or disengagement

Collaborate with Product and Support teams to communicate user feedback and resolve issues

Help build and maintain documentation, FAQs, and customer education materials

Support the development and execution of customer success playbooks and processes

Track key customer success metrics and maintain up-to-date records in our CRM

Assist with new feature rollouts, adoption campaigns, and customer outreach

About You

2–4 years of experience in Customer Success, Account Management, or a related customer-facing role

Passionate about helping customers win and solving problems with empathy

Strong communication skills, both written and verbal

Tech-savvy and comfortable learning new tools and platforms quickly

Highly organized and able to manage multiple priorities at once

Experience at a startup or fast-growing company is a big plus

Interview process

Introductory chat with our recruiter

30-minute interview with Michael, the Hiring Manager

Take-home-assessment

15-minute culture and values interview with Jaspar, our CEO

Our culture and values

Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10× outcomes

Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle

Customer-first, always. Every decision is made with the customer experience at the center

High standards, every detail. Quality matters in everything we ship, from product and code to copy and design

Clear, direct communication. We value candor, fast responses, and feedback

Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together