Customer Support Associate - London

Padlet builds software intended to support good education, tools that spark curiosity, creativity, and community in classrooms around the world by enabling visual content creation and collaboration.

Padlet believes great support comes from people and products that meet high standards in how they treat users and teammates. They’re looking for a Customer Support Associate who will help uphold those standards in every interaction with the Padlet community.

The role is full-time and hybrid in London, England, with remote options for candidates based in the UK, ideally those located in or near London.

What your daily routine could look like

You’ll handle customer inquiries via phone and email, delivering clear, helpful responses while maintaining a respectful, professional tone.

You’ll own customer interactions by keeping quality at the center of every touchpoint, and you’ll document and pass along product bugs and feature requests to engineering so they can be addressed.

You’ll spot patterns in issues and advocate for improvements to processes, policies, and the product itself, using what you learn from support interactions to drive changes.

You’ll help refine content in the external Support Center and in internal documentation, and you’ll work with colleagues from other teams to surface answers and serve as a reliable resource for teammates.

What it takes to thrive here

• Your English is fluent, and additional languages are a bonus that could help in supporting a diverse user base.
• You bring genuine curiosity about people and business and can spark enthusiasm in others.
• You have experience in direct customer or client-facing roles.
• You’re motivated by feedback and committed to sharpening your skills and output.
• You show strong organizational, analytical, and written and verbal communication skills.
• Your attention to detail is exceptional.
• Your time-management skills are solid, letting you handle tasks efficiently.

• Experience supporting software or education technology in a customer-facing capacity would be helpful.
• Comfort working across multiple teams to uncover answers and improve content.
• Familiarity with logging product issues and following up on fixes with engineers.
• Fluency in another language beyond English.

Compensation, benefits and the practical side

The role is full-time and supports a hybrid working pattern in London, ENG. The posting notes the position can be remote for UK-based applicants, with London as the preferred base.

Advice for applicants

Put your direct customer-facing experience front and centre on your resume, and lead with your English proficiency while noting any other languages you speak.

When you tell a story about how you proved you can meet the must-haves, share a concrete example of handling a customer issue end-to-end and how you documented it for engineers or the team.

Come prepared with a clear account of a time you collaborated with others to resolve a customer question and how you helped improve internal or external documentation as part of the process.

Ask a thoughtful question in your interview about how Padlet measures customer support success and how customer feedback from users finds its way into product changes and policy updates.