Data Center IT Support Manager (Longcross)

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Nebius is seeking a Data Center IT Support Manager in Longcross to lead daily technical support for a fast growing cloud data center serving AI workloads. You will manage the ticket queue, prioritize work for on site technicians, and ensure timely resolution to meet SLAs, while performing hands on tasks like rack and stack, server hardware and cabling. Coordinate with facilities on power and cooling and act as the on site incident lead during outages, ensuring safety and change control with solid documentation. The ideal candidate has data center or mission critical IT experience, leadership of technical teams, familiarity with server and network hardware, and ServiceNow or Jira, plus strong organization and communication. On site role may require after hours or on call. To apply, tailor your resume to highlight data center operations, incident management and leadership, quantify SLA achievement, show hands on and facilities coordination, and reference Nebius AI context.

Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.

Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.

Overview

The Data Center IT Support Manager oversees daily technical support operations within the data center. This role manages the ticket queue, assigns work to on-site technicians, and ensures timely resolution of IT and infrastructure-related issues while maintaining service levels and operational stability.

Key Responsibilities

• Manage and prioritize the data center ticket queue, ensuring SLA compliance

• Assign and coordinate work for data center technicians based on urgency and skillset

• Oversee hands-on support activities including rack-and-stack, server hardware support, cabling, and remote hands tasks

• Coordinate with facilities teams on power, cooling, and other mechanical or electrical-related issues

• Act as the on-site coordination point during incidents and outages

• Ensure adherence to operational procedures, safety standards, and change management processes

• Maintain accurate ticketing, documentation, and basic operational reporting

Qualifications

• Experience in a data center or mission-critical IT environment

• Prior experience leading or coordinating technical support teams

• Familiarity with server, rack, and network hardware

• Experience with ticketing systems (e.g., ServiceNow, Jira)

• Strong organizational, prioritization, and communication skills

Working Conditions

• On-site data center role

• May require after-hours or on-call support

What we offer 

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!