Defence Liaison Manager

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Esri Australia is seeking a Defence Liaison Manager in Brisbane, full time, onsite, to serve as a strategic bridge between Esri Australia, Defence and partners, driving adoption of geospatial capabilities across the Defence enterprise. The role emphasizes relationship management, client value demonstration and revenue growth through targeted engagement programs, cross‑team collaboration with Esri US, and expanding GIS use cases. To apply, highlight Defence experience or collaboration with Defence, strong commercial acumen, ability to translate complex geospatial concepts into business outcomes, and a proven track record in stakeholder negotiation and adoption programs; show you can balance technical understanding with client empathy, align with Client Success Management methodologies, and be an Australian citizen eligible for security clearance.

We deliver the best GIS solutions in the world, with the brightest minds on the map. 

What are the issues that matter most to you? Climate change, national security, disaster response? 

At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future. 

We turn problems into opportunities, and that takes two things:

• The most powerful GIS technology and solutions.
• Driven, talented, and passionately curious people.

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career.

About the Role  

As the Defence Liaison Manager, you will be a strategic bridge between Esri Australia and the Department of Defence, supporting Defence to meet diverse and complex requirements for the use, management and sharing of geospatial data using Esri technologies.

This is a relationship‑centred role where you’ll work collaboratively across the Esri Australia team, with our partners, and with Esri US to support and strengthen Defence’s geospatial capabilities. You’ll develop and execute a plan for driving engagement with a range of Defence stakeholders and the adoption of geospatial capabilities across the Defence enterprise that build long-term client success

Some of the responsibilities entail:

• Strengthen Defence’s geospatial capability by delivering a high value client engagement program that differentiates Esri Australia and drives sustained competitive advantage.
• Demonstrate and grow client value by helping Defence quantify and realise the impact of their GIS investment, supporting long-term account performance.
• Influence and align stakeholders, including Defence leaders, partners, and Esri Inc., to advance strategic objectives and ensure the successful delivery of enterprise outcomes.
• Drive account growth by identifying new GIS use cases within Defence and partnering with Business Development to progress and convert qualified opportunities.
• Increase revenue retention by leading targeted adoption programs that encourage broader and deeper uptake of Esri technologies ‑ across the Defence portfolio.
• Support renewal success by working closely with Business Development to achieve renewal targets for Enterprise Defence clients.

About You  

You have relevant experience within Defence, or in supporting Defence with spatial or other technology solutions, who is confident, proactive and adaptable in complex, relationship-driven environments. You have, or can demonstrate the potential to develop, a strong commercial acumen and bring a strategic mindset that can connect current and emerging geospatial solutions to Defence strategic, operational and corporate objectives. You will have the initiative, self-organisation and drive to guide Defence stakeholders in their adoption of these solutions.

To be successful you will need to bring along: 

• Experience working within Defence or partnering with Defence organisations.
• Energetic, enthusiastic, and driven, with a proactive approach to delivering outcomes.
• Ability to consult with and negotiate at varying levels within a client organisation, backed by a strong understanding of their business objectives.
• The ability to balance technical understanding with strong client empathy, capable of translating concepts, listening effectively, and relating to Defence needs.
• Understanding and commitment to Client Success Management methodologies.
• We prefer candidates with exposure to GIS or spatial technologies and the ability to articulate their value for Defence, without needing to be a GIS expert.
• You must be an Australian citizen to be eligible for an Australian Government security clearance.
• Attitude and behaviour align with Esri Australia's core values.

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