Desktop Support Officer

JobsCloseBy Editorial Insights

Australian Red Cross Lifeblood is hiring a 12 month fixed term Desktop Support Officer in Adelaide, on site Monday to Friday, to provide hands on 1st and 2nd line IT support across Windows, Office 365 and Teams, hardware and basic networking, with a customer-first mindset and the ability to manage multiple priorities while delivering excellent service. The role combines onsite and remote support and incident management, working with the onsite lead to resolve complex issues, with a base salary of 80-90k plus super and salary packaging. To apply, tailor your CV to show on-site support, strong problem solving and customer service; Lifeblood responds to every applicant; apply via the official channel and contact [email protected] for adjustments.

• Provide hands-on IT support across Lifeblood sites, keeping systems and people running smoothly
• Troubleshoot and resolve desktop, hardware and software issues across 1st and 2nd level support
• 12 month fixed term opportunity in Adelaide: $80-90k base salary plus superannuation plus salary packaging

About the role

At Lifeblood, our teams rely on technology every day to deliver life-saving services. As an Onsite Services Officer, you’ll be the person people turn to when they need help and working face-to-face with end users to resolve issues quickly and keep operations running smoothly. 

Please note: this role requires the ability to be on site everyday to support our teams between Monday to Friday.

Key Responsibilities:

• Provide onsite and remote support across 1st and 2nd level technical issues
• Troubleshoot and resolve issues across Windows, Office 365, Teams and desktop environments
• Support hardware, peripherals and basic networking issues
• Manage service requests and incidents, ensuring timely resolution
• Act as the key point of contact for end users, delivering a high standard of customer service
• Work closely with senior team members (including your onsite lead) to resolve more complex issues
• Balance multiple priorities while maintaining strong attention to detail

Sound interesting? Here’s what we’re looking for: 

• A genuinely customer-first mindset. You’re approachable, proactive and solutions-focused
• Excellent communication skills. You’re confident engaging with users face-to-face and love providing amazing experiences for the customer
• Experience in onsite IT support or service desk roles (with strong hands-on capability)
• Solid understanding of Windows operating environments with experience troubleshooting Office 365, Teams, desktop hardware and basic networking
• Strong problem-solving approach. You’re resourceful and can work through both familiar and unfamiliar issues
• Highly organised, process-driven and able to manage competing priorities

Wellbeing & Benefits   

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.   

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following:    

• Ability to purchase additional annual leave    
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment    
• 14 weeks paid parental leave - no waiting period for either parent    
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone    
• Plus, many more!    

Is Lifeblood your reason? Apply NOW!

We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed. 

In the mean time if you have questions about this role, or need support or adjustments during any stage of the recruitment process, please contact us at [email protected]. Our AI careers assistant can help with common questions and connect you with our Talent Acquisition team if required.  

Please note: applications sent directly to this email address cannot be accepted 

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.