Digital Product Operations Specialist

JobsCloseBy Editorial Insights

HX Expeditions seeks a Digital Product Operations Specialist to own the operational integrity and scalability of the Seaware booking system and its integrations, collaborating in a cross-functional squad with Product Managers, Engineers, Designers and Commercial Stakeholders to resolve issues across B2C, B2B and Call Centre journeys. The role triages system problems, translates stakeholder needs into prioritized tickets, coordinates releases and ensures coherence with Otalio, D-Flo, Amadeus and Salesforce. Requirements include agile experience, data-driven problem solving, and clear documentation, with a passion for sustainability and guest-centric experiences. To apply, tailor your CV to show end-to-end booking exposure, cross-functional collaboration, Jira ticketing, and concrete examples of owning outcomes; highlight digital product and system configuration experience, fast learning, and strong communication.

Overview:

At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.

We are seeking a Product Operations Specialist to join our Digital Products team, with a core focus on identifying and resolving operational issues and ensuring the operational integrity, scalability and logical coherence of our booking system, Seaware, and its integrations across the wider ecosystem.

At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.

Key Responsibilities & Deliverables:

Joining at an exciting time, with a new business case recently signed off and ambitious growth targets set for the coming period, you will work within a cross functional squad, collaborating with Product Managers, Engineers, Designers and Commercial stakeholders to ensure the logical integrity, reliability and scalability of our booking system, Seaware, and its integrated platforms across the end-to-end booking journey. This role is suited to someone who takes ownership of operational issues across interconnected systems, multiple teams and drives improvements that strengthen commercial and operational outcomes.

• Take ownership of system issues across all user journeys, B2C, B2B and Call Centre (GX). identifying, triaging, and driving them to resolution in collaboration with Product Managers, and stakeholders.
• Gather and translate stakeholder requirements into clear, prioritised tasks and product tickets for operational initiatives from discovery to resolution.
• Coordinate and manage system releases, including documentation, testing, stakeholder approvals, and ensuring successful deployment to production without issues.
• Solve problems across downstream and upstream systems, considering not only Seaware but also the impact on Otalio, D-Flo, Amadeus, Salesforce and other integrated platforms.
• Collaborate with cross-functional teams across land and ship to ensure operational improvements are delivered timely and effectively.
• Maintain clear documentation of processes, platform usage, operational runbooks, and enhancements to support team knowledge sharing.
• Assist with identifying recurring issues and recommending improvements to reduce friction for users and teams.
• Other duties as assigned.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits

Requirements:

•Fluency in English is required.

•Experience working as a Junior Product Manager or Business Analysis in a similar role within a digital product or tech environment.

•Exposure to digital products, with an interest in system configuration, content platforms and native mobile applications.

•Familiarity with Agile ways of working, product delivery processes, and contributing to Jira tickets.

•Analysing Data diagnose system issues and support cross platform and team collaboration

•Skilled in system analysis and logical problem solving, with the ability to break down complex issues, and design structured solutions that consider both immediate and long-term impacts.

•Experienced in making decisions based on understanding dependencies and interconnections across complex platforms.

•Tech-forward and adaptable, with a proven ability to quickly learn new systems.

•Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.

•Experience working in a multi-national organisation with a global guest mix.

•Experience in maritime, expedition, or cruise industry beneficial but not required.

Key Personal Attributes/Behavioural Competencies:

•Safety and Compliance minded for yourself and others.

•High degree of personal integrity and honesty.

•Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.

•Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.

•Clear and effective communication with internal and external stakeholders.

•Ability to manage execution and competing demands.

•Ability to adapt to change in a positive, productive manner.

•Analytical mindset with an inquisitive mind and a passion for user satisfaction

•Approach work with an emphasis on attention to detail and accuracy to minimize mistakes.

•Effective & confident communication skills.

•Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitudes.

•Ability to work in an organised and logical manner with the flexibility to adapt to change when necessary.

•Strong sense of initiative and urgency, with the ability to follow-up on outstanding matters efficiently.

•Demonstrates pride and ownership in all aspects of your work, from high level advisory to essential day-to-day administration.

•Demonstrated polish and professionalism at all times when engaging with leaders and team members with differing points of view.