Director, SBS and Commercial Products (12-Month Cross Train)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This is a 12-month temporary cross train role 

How will you make an impact in this role?

The Director, SBS and Commercial Products will be a leader in the International Card Services team in Canada, responsible for the product strategy and product management for our portfolio of Small Business and Commercial card products.

The successful candidate will have a proven track record of developing business strategies, be a strong collaborator who builds excellent relationships across enterprise stakeholders, and a leader who actively develops a team of high-performing product management and marketing professionals.

They will leverage data and analytics to engage and retain customers and develop plans to take advantage of market opportunities to deliver an unparalleled customer experience.

• Manage and lead the strategy of a portfolio of products.
• Continuously evolve the Product Line Strategy including development of plans to enhance the competitive advantage of our products.
• Maintain a critical financial lens on portfolio economics; identify and implement margin enhancement opportunities while concurrently balancing customer value.
• Drive development of ongoing loyalty strategies/initiatives to drive spend, benefit usage and customer satisfaction.
• Develop deep networks with central teams and international markets to leverage learnings, partnerships, and benefits.
• Create a high commitment work environment where people are motivated and encouraged to achieve through empowerment and development.

Minimum Qualifications

• Significant experience with broad functional exposure and leadership of cross-functional strategic initiatives.
• Solid knowledge of the payments business in Canada, particularly the card competitive landscape.
• Strong strategic and analytical skills.
• Proven track record of leading comprehensive strategic reviews, developing recommendations and implementation plans.
• Superior relationship skills: ability to build and leverage relationships to drive favorable business outcomes.
• Solid understanding of card economics and associated core levers, experience managing P&L inputs, and proven success in identifying and executing on opportunities to enhance profitability.
• Demonstrated ability to strive within a highly matrixed organization; capable of influencing and building internal alignment across lines of business.
• Strong team player with ability to build relationships and influence decisions to get things done without direct authority.
• Track record of achievement with intense results orientation; proven ability to influence and drive change.
• Exceptional ability to lead a team, influence, and inspire.
• Ability to create an environment encouraging innovation and strategic thinking.

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.