Duty Manager

JobsCloseBy Editorial Insights

Odyssey Hotel Group is seeking a Duty Manager for Holiday Inn Express Amsterdam North Riverside, a full-time onsite role that ensures the smooth operation of shifts, supervises front desk and F&B teams, maintains IHG brand standards, and safeguarding guest satisfaction and safety. The right candidate is independent, calm under pressure, and able to lead, coordinate across departments and perform basic maintenance tasks, with at least 1 year in a similar role, MBO/HBO education, excellent English and a Dutch bonus. In addition to competitive pay and travel and pension benefits, the job offers strong internal growth, generous vacation days, and access to wellbeing resources. To apply, customize your CV to showcase leadership, problem-solving, and guest-service wins, highlight experience with IHG or Holiday Inn Express, and present concrete examples of how you have upheld brand standards and resolved guest issues; apply via the vacancy and the Talent team will reach out.

WOULD YOU LIKE TO BE PART OF A FAST - GROWING ORGANISATION?
JOIN US AS DUTY MANAGER AT HOLIDAY INN EXPRESS.

ABOUT HOLIDAY INN EXPRESS

At Holiday Inn Express hotels we keep it simple and smart. As IHG's biggest hotel brand, we’re the first choice for the increasing number of travelers who need a simple, engaging place to rest, recharge and get a little work done. We offer everything guests need and provide more where it matters most.
We believe travel should be without hassle and complication. But we also believe travel should have more to offer, such as faster check-in and everything needed for a great stay within arms’ reach.®

THE POSITION

We’re searching for an enthusiastic independent Duty Manager, who enjoys working in a fast-paced workplace and an international team.

As a Duty Manager, you will be responsible for ensuring the smooth operation of the hotel during your shift. You will oversee the work of the front desk and food and beverage teams, and ensure that guests have an enjoyable and comfortable stay. The ideal candidate will have excellent communication and problem-solving skills, and be able to work well under pressure. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
At Holiday Inn Express Amsterdam North Riverside, we have 438 rooms and 2 meeting rooms on the 1st floor. Our restaurant, Express Café & Bar Noord, is located on the ground floor of the hotel and has 45 covers. We serve breakfast, lunch, and dinner for our regular guests as well as for our groups. To enhance guest experience, we work closely together with local suppliers from Amsterdam Noord.

Requirements

YOUR KEY RESPONSIBILITIES

As Duty Manager, you will be:

• Performing walk-through inspections of the hotel, and filling in duty reports for every shift.

• Assuring that the hotel's appearance is up to IHG's brand standards.

• Monitoring meeting rooms for proper setup to assure guest satisfaction.

• Following up with guests to ensure satisfaction.

• Ensuring that the rooms inventory is in balance and checking VIP rooms.

• Maintaining contact with other departments to relate different issues of concern.

• Reviewing all arrivals and departures noting any special requests or challenges.

• Making sure all shifts are covered as scheduled, arranging cover as necessary.

• Following established hotel policies and being knowledgeable of all fire and emergency procedures.

• Handling guest situations as they arise in a calm and professional manner.

• Ensuring the safety and security of all guests and colleagues.

• Performing basic maintenance duties during the absence of the maintenance department.

• Assisting in cross-department operations if needed.

• Participating in statutory trainings as required by company policy and procedures.

• Taking on any other relevant tasks as assigned by the Operations Manager or Front Office Manager in an efficient and accurate manner.

WHAT YOU’LL BRING

• MBO/HBO or equivalent level of education;

• At least 1+ years of experience within a similar role; experience in Holiday Inn Express hotels is an advantage;

• Excellent knowledge of English language in speaking and in writing, Dutch language is a plus;

• Excellent organizational skills.

• Experience in guiding and developing teams.

WHY THIS ROLE AT ODYSSEY?

• You've the opportunity to work in a dynamic, international, and multicultural work environment.

• We value your contributions and offer competitive pay aligned with industry standards and the Catering CLA.

• We've got your travel expenses covered.

• Your pension is taken care of.

• Attractive employee rates in more than 8000 hotels within InterContinental Hotels Group (IHG) Loyalty Program and Odyssey Hotel Group.

• You can accrue up to 25 well-deserved vacation days.

• You've access to diverse resources through Empowr for personal well-being support.

• We engage regularly in team-building activities.

• We take your personal development seriously. You have the option to grow within our diverse hotel brands and our headquarters. You'll be regularly informed of vacancies and are free to apply internally!

ABOUT ODYSSEY

We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 people and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves with a collaborative mindset.

INTERESTED?

Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible.

We look forward to receiving your application!