Duty Manager

Accor's Elysium Noosa is seeking a Duty Manager to lead operations on shift at the Noosa Heads property. This full-time, onsite role sits within a luxury resort that blends Cibaria Noosa and Bar Capri on Hastings Street with guest rooms and suites, setting a new benchmark for hospitality on the Sunshine Coast. The team focuses on delivering guest experiences that feel effortless and deeply personal, guided by care, intuition and attention to detail.

As the shift leader, the Duty Manager collaborates with Department Heads to ensure seamless service across the resort, while championing a culture of genuine hospitality and delivering personalised, professional guest experiences. You’ll be the senior on-site contact for guest inquiries and service recovery, addressing issues confidently and promptly, and continually looking for ways to enhance the guest journey.

This role suits someone who enjoys guiding teams, engaging with guests, and upholding high service standards in a premium setting. The ideal candidate will stay calm under pressure, demonstrate decisive judgment, and embody Accor’s values in every interaction, helping the property and brand deliver moments of delight for every stay.

Guiding the shift at Elysium Noosa

During a shift, the Duty Manager coordinates operations across departments, working with Department Heads to ensure service runs smoothly from guest arrival to departure. They set the tone for service and presentation, modelling the standard of hospitality expected across the property.

They act as the senior contact for guest inquiries and service recovery, handling issues with confidence and speed while seeking opportunities to elevate the guest journey through thoughtful, proactive service.

Maintaining accurate shift records and ensuring clear cross-department communication are part of the role, along with upholding workplace health and safety, emergency procedures, company policies and operational standards. They carry the ambassadorial responsibility for Elysium Noosa and Accor, delivering The Elysium Way in every interaction.

Your core qualifications

Essential capabilities for the role include the following:

• Proven leadership experience in a hotel, resort or premium hospitality environment
• Hospitality-related qualification such as a Diploma or equivalent is desirable
• Strong ability to engage guests and resolve issues effectively
• Ability to stay calm, make decisive calls, and remain professional under pressure
• Clear communication skills and strong interpersonal abilities
• Commitment to service excellence, teamwork and upholding operational standards
• Flexibility to work a rotating roster, including evenings, weekends and public holidays

Nice-to-haves include the following assets that would help you hit the ground running:

• Hands-on experience across the hotel finance function, including payroll, compliance, budgets and owner reporting
• Familiarity with Accor ALL Heartist benefits and related staff discount programs

Pay, benefits and practical details

This is a full-time onsite role based at Elysium Noosa in Noosa Heads, AU.

Salary is 80,000.00 AUD (yearly) plus superannuation.

A rotating roster is required, including evenings, weekends and public holidays.

Benefits include Accor ALL Heartist perks with discounted room rates at Accor hotels worldwide, discounts on food and beverage at participating Accor hotels and restaurants, and discounted rates for family and friends at Accor hotels.

Tips to help you stand out

Lead your resume with a line about your latest leadership role in a hotel, resort, or premium property where you steered a shift, worked with department heads, and helped deliver guest satisfaction on a busy day.

When you describe your must-have skills, reference a specific incident where you engaged a guest, diagnosed the issue, and resolved it while preserving the guest's trust, ideally under pressure.

Be ready to talk about how you manage shift records, communicate operational needs across teams, and keep safety and policies front and center. Have a concise story ready about a time you upheld safety procedures during a guest interaction.

Ask a thoughtful question about how the property measures guest satisfaction during shifts and how the Duty Manager collaborates with Department Heads to deliver The Elysium Way in daily operations.