Senior Sales Manager - Leisure

Accor is hiring for Grand Mercure Dubai City, a 5-star property where local culture meets world-class hospitality. The hotel features 361 rooms, a range of dining venues, modern meeting facilities and a team dedicated to creating memorable guest experiences. They’re looking for a Senior Sales Manager - Leisure to help grow the hotel’s leisure business and nurture relationships with travel trade partners. This onsite, full-time role in Dubai is ideal for someone who enjoys front-line relationship-building, target-driven sales and leading a small team with energy and professionalism.

Under the guidance of the Director of Sales & Marketing, the role focuses on turning leisure opportunities into revenue by actively pursuing travel trade accounts, keeping the hotel top of mind through direct outreach, calls and entertaining, and ensuring comprehensive coverage of the portfolio. It’s a hands-on position that blends client servicing with strategic planning, aimed at exceeding targets while upholding the hotel’s standards and brand image. If you thrive in a role that blends relationship management, data-driven reporting and cross-department collaboration, this could be a good fit.

Leisure sales in action in Dubai

Your day-to-day work centers on implementing sales activities within the leisure segment to maximize opportunities and deliver results. You’ll build and maintain relationships with travel trade partners through a mix of in-person meetings, calls and events, while also driving exposure for the hotel via direct outreach and written communications. A key part of the job is to ensure complete coverage of your own portfolio, working across departments to deliver a seamless client experience, meet targets and maintain high productivity.

You’ll actively develop prospects, put in place sales action plans for each account, and execute sales objectives designed to reach or exceed goals. Regular feedback about market conditions, competitive activity and emerging trends will be shared with the Director of Sales & Marketing, helping the team adapt strategies in real time. The role also involves maintaining up-to-date account and contact information in the property management system, staying informed about the property’s selling points and policies, and keeping the Director abreast of negotiation progress for each group.

Above all, you’ll model a professional, cordial attitude with guests and colleagues, protect business confidentiality and adhere to hotel rules and regulations. The job requires comfort with technology for reporting and communications, and you should be prepared to adjust hours when business needs demand it.

The must-haves for success

• At least three years of experience in a similar hospitality sales role.
• Strong verbal and written communication skills.
• Basic understanding of legal contract language.
• A proven record as a team leader who brings energy and upholds the company’s values.
• Competent with Microsoft Office and Outlook, and able to use available tools for reporting and client communications.
• Willingness to adapt to longer or irregular hours as business needs dictate.

Nice-to-haves to round out your profile

• A bachelor’s degree is preferred but not required.

Ground rules and practical details

The role is full-time and based on-site in Dubai, AE. It requires flexibility to accommodate sudden increases in working hours to seize opportunities and drive performance.

Tips for applicants who want this set-up

Put leisure travel trade experience front and center on your resume, highlighting the accounts you’ve developed and the specific targets you’ve hit. If you managed a portfolio, note how you coordinated with multiple departments to service accounts and how you reported progress to leadership.

Show you can turn prospect accounts into revenue by outlining a Sales Action Plan you’ve implemented for a given account and the resulting outcomes. Include examples where you exceeded targets and how you aligned strategies with market conditions and competition.

Be ready to talk about your ability to communicate clearly in writing and speech, and share examples of how you’ve used Microsoft Office and Outlook to create reports, proposals and client communications that supported decision-making.

Prepare a concrete story about your leadership experience and how you’ve lived the company’s values in your teams. Have a plan to discuss how you handle longer hours or shifting schedules, and what you do to stay organized and focused when demands spike.