EN - Front Desk Agent

Accor, the global hospitality group, unites more than 45 brands, 5,500 hotels and 10,000 restaurants and lifestyle destinations. They’re looking for a Front Desk Agent for an onsite, full-time role at a property in Abu Dhabi, AE. If you take pride in making guests feel welcome from the moment they arrive and you like working with people, this could be a great fit. The Heartist culture guides everyday interactions, and Accor backs that with development paths that span the property and the broader network, plus a commitment to responsible hospitality.

As part of the Accor family, you’ll have chances to grow through learning programs offered by the Academies, and you’ll carry an employee benefit card that provides discounted rates at Accor properties worldwide. There are opportunities to develop your talents and advance across the world, and you’ll have a chance to contribute to CSR efforts like Planet 21. The role is onsite at a Abu Dhabi property and is designed for someone who enjoys guest-facing work and shaping memorable stays.

Opening the front desk: what you’ll do daily

From the moment guests arrive to their departure, you’ll help set the tone by greeting visitors warmly, handling check-ins and check-outs smoothly, and addressing requests with a calm, professional approach. You’ll settle accounts and ensure any issues are resolved efficiently, all while keeping service levels high and guests satisfied.

You’ll also look for chances to add a personal touch and tailor each stay, whether that means arranging a preferred room setup, suggesting local experiences, or highlighting the hotel’s facilities. You’ll seek opportunities to upsell in a way that enhances comfort and convenience for guests, always aligned with their needs and preferences.

Must-have ingredients for the front desk role

Here's what you absolutely need to bring to the desk:

• A service-first mindset is essential

Nice-to-haves to stand out

These qualifications help you hit the ground running but aren’t mandatory:

• Experience using Opera or a comparable property management system
• Strong English language skills
• Knowledge of other languages beyond English

Pay, benefits and practical details

The role is full-time and onsite at a property in Abu Dhabi, AE. You’ll receive an employee benefit card offering discounted rates at Accor properties worldwide, and there are learning programs through Accor’s Academies to help you grow. The position provides opportunities to develop your talent and advance within your property and across the world, and you can participate in CSR efforts such as Planet 21. Customization may be included for local requirements, such as work permits. Accor emphasizes diversity and inclusion and aims to attract, recruit and promote diverse talent.

Advice for applicants

Lead with Opera or another compatible system experience and your English language skills on the top of your resume if you have them.

Use a concrete guest interaction example to demonstrate your service focus and show how you’ve suggested facilities or upgrades that improved a guest’s stay.

Be ready to talk about how you’d contribute to Planet 21 CSR initiatives or other corporate social responsibility activities, and share any past involvement you’ve had.

Think of a thoughtful question to ask during an interview, such as how the property supports ongoing growth within the Accor network or what opportunities exist to participate in Accor Academies and advance your career.