Enquiry Assessment Coordinator

JobsCloseBy Editorial Insights

CRH's Enquiry Assessment Coordinator in Sheffield is a full-time, onsite role focused on triaging customer inquiries, data entry in CRM (Dynamics), and coordinating with multiple departments to ensure reliable service from inquiry to resolution. You’ll read drawings for product details, handle invoices and delivery questions, generate quotations, and provide PODs; you’ll be the first line of contact for calls and emails, translating complexity into clear actions. Success hinges on meticulous attention to detail, strong communication, prioritisation, and a collaborative mindset. To apply, tailor your CV to show CRM and customer service wins, cite problem-solving examples, and quantify impact.

Country: United Kingdom 
City: Sheffield 
Req ID: 517802
Job Type: Full Time   
Workplace Type: Onsite
Seniority Level: Not Applicable 

At Leviat, you can build a future with a lasting legacy

Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring technology for the construction industry

Own where your ambition can take you. You’re free to explore and to specialise, so make the most of the opportunity. Whatever you want to do, you’ll have the full support of a global business.

Learn more about our our business and range of trusted product brands here (www.leviat.com).

CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link.

Purpose of the role

The purpose of this role is to manage and coordinate customer enquiries efficiently, ensuring accurate information flow, high‑quality service, and smooth collaboration across departments

Key tasks & responsibilities

• Triage incoming customer enquiries and route accordingly through the business
• Data inputting of customer enquiries in the CRM system
• Electronic document filing
• Read construction drawings to identify product information
• Liaise with other departments to ensure efficient handling of customer enquiries
• Provide excellent customer service
• Investigate and resolve invoice / delivery queries / customer complaints
• Answer and effectively handle incoming calls
• Generating quotations via email
• Provide POD’s from various couriers

Key leadership competencies

• Drives Result
• Cultivates innovation
• Collaboration
• Strategic mindset
• Being resilient
• Decision quality

Key functional competencies and relevant experience

• Accurate Attention to detail
• Computer literate (particularly Microsoft Office and Dynamics CRM)
• Excellent communication skills
• Methodical, ability to organise and prioritise tasks
• Ability to work under pressure
• Ability to work as part of a team as well as use own initiative
• Good decision-making skills
• Commitment to achieving team KPI’s
• An enthusiastic person with a can-do attitude
• Excellent verbal and written communication skills

Key Stakeholders

• All internal departments, external customers and third party influences.

What’s in it for you?

• Competitive salary plus bonus
• 25 days annual leave plus statutory bank holidays (plus the option to buy 5 more)
• Westfield health cash plan and 24/7 GP service
• Flexible working
• Free Optical vouchers
• Company pension scheme
• Life assurance
• Discounted products and services via Westfield Rewards
• Access to Employee Assistance Programmes
• Idea scheme including reward vouchers
• Cycle to work scheme plus a bicycle storage area
• Free parking plus EV Charging Points
• And so much more!