Enterprise Relationship Manager

JobsCloseBy Editorial Insights

Block is seeking an Enterprise Relationship Manager in Sydney to grow a portfolio of enterprise merchants online and in-store, driving profitable growth through multi-year account plans, pricing and renewal strategies, and clear ROI models that benefit both Afterpay and its partners. You will lead C-level engagement, manage a complex portfolio, and scale best practices across Sales, Marketing, Product, Risk and Operations while refining the Merchant Value proposition and go-to-market programs for both channels. The ideal candidate has extensive client facing sales or customer success experience, a bachelor’s degree, superb stakeholder management, and a proven track record in eCommerce or startups with global operations; B2B and franchise experience is valued. To apply well, spotlight measurable enterprise wins, cross functional leadership, ROI outcomes, and go-to-market initiatives; tailor your resume to portfolio growth, profitability metrics, and planning. Block is an equal opportunity employer, onsite in Sydney, with global time zone collaboration.

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded in 2014, in Sydney, Australia, Afterpay has over 11 million active customers globally and more than 64,000 of the world's best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi's, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Role

As one of Afterpay's Senior Relationship Managers, you'll grow and expand our key strategic partnerships across a defined portfolio of Enterprise level merchants both online and in-store and work to exceed profitability targets for Afterpay and our partners.

We are looking for someone who will effectively run a business within the Afterpay ANZ business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.

You Will

• Grow and develop long term profitable partnerships that deliver for our Merchants, our Customers and Afterpay. From topline growth, right through to the unit economics you'll focus on building a sustainably profitable business
• Lead C-level external and internal engagement and stakeholder management. This role is about truly leading and managing complex relationships and engaging internally and externally to build advocacy
• Manage a complex portfolio and lead the development and analysis of the overall portfolio and its performance. You'll develop, negotiate and execute our multi-year account plans in conjunction with our strategic partners and lead the evolution of our pricing and contract renewal process that establishes clear and measurable ROI models for Afterpay and its partners
• Deliver a proactive customer growth strategy to drive merchant usage, satisfaction, and revenue growth across our current contracts and new opportunities
• Develop and refine our Merchant Value proposition in-store and online. Establish clear marketing best practices, optimization strategies and expansion plans with our partners and monitor performance
• Identify and help scale best practices across a variety of areas including Operations, Risk Management Staff Training, Visual merchandising and Marketing plans
• Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchants and their customers' expectations

You Have

• Extensive experience in a client-facing Sales/Account Management/Customer Success role
• A Bachelor's degree in a relevant field
• Excellent relationship management skills, with the ability to manage complex enterprise relationships across all internal and external stakeholders, and build advocacy
• Experience in an eCommerce or start-up environment with global operations will be highly regarded
• Experience covering planning, people management, reporting and profitability metrics
• Experience with B2B sales and franchises will be tested
• Comfortable effectively managing a complex portfolio while delivering top results
• Track record of identifying opportunities and seizing them
• Programme and Project management experience will be highly regarded
• Built out Go-to-Market plans and programmes that deliver strong results and that scale
• Like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.