Existing Business Representative | 12mo fixed term
AIAJobsCloseBy Editorial Insights
AIA is hiring an Existing Business Representative for a 12 month fixed term onsite role in Auckland to be the contact for customer enquiries. You’ll own end‑to‑end resolutions, build relationships, provide clear information, and foster loyalty and growth. This role suits someone who enjoys helping others, thrives in a fast paced environment, and wants to make a meaningful impact. Bring customer service experience, strong listening and communication skills, calm decision making under pressure, and comfort with technology; financial services exposure and an NCEA 2 or 3 are valued. Apply via the Apply button by 10 February with all information; diverse backgrounds welcome.
.
Your Role With Us
As an Existing Business Representative within our Customer team, you’ll play a key role in delivering outstanding service experiences for our customers and advisers. In this role, you’ll be the first point of contact for enquiries, taking ownership to resolve requests efficiently and with care. You’ll build trusted relationships, provide clear and accurate information, and contribute to customer loyalty and retention.
With support, training, and opportunities to grow, this role is ideal for someone who enjoys helping others, thrives in a fast‑paced environment, and wants to make a meaningful impact every day.
Your Impact
Deliver exceptional service by taking end‑to‑end ownership of customer and adviser enquiries, ensuring timely and effective resolution
Communicate clearly and accurately by providing correct information, processing requests, and preparing high‑quality written communications
Strengthen customer relationships and support business growth by building loyalty and identifying potential opportunities
Make sound decisions by following internal guidelines and contributing ideas that improve processes while maintaining quality
Represent AIA positively by supporting your team and acting as a trusted brand ambassador at every interaction
Your Capabilities
You bring customer service experience, ideally within a contact centre or service‑focused environment
You communicate confidently and clearly, with strong listening skills and attention to detail
You make informed decisions and remain calm and resilient when managing competing priorities
You are comfortable using technology and learning new systems
You may also have exposure to financial services, insurance, or banking products
It’s great if you hold NCEA Level 2 or 3, or another relevant qualification
Your Life at AIA
At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.
We welcome and value people from all walks of life. Whatever your background, identity, or lived experience, we believe your unique perspective can help us achieve our purpose. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.
Job ad expires Tuesday 10th of February, close of business.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.