Fashion Consultant - Tory Burch, Galleria Mall (Emiratisation)

Chalhoub Group is looking for a Fashion Consultant to join the Tory Burch boutique at the Galleria Mall in Abu Dhabi. The company has built a long-standing reputation as a luxury retailer across the Middle East, combining owned brands with hundreds of international partners and expanding into watches, jewellery and eyewear. With roughly 14,000 professionals across seven countries, Chalhoub emphasizes customer delight at more than 750 experiential stores, online channels and mobile apps, and is recognised as a Great Place to Work in the region.

The Fashion Consultant role focuses on delivering strong individual and team sales results while creating an outstanding Guest Experience in-store. You’ll bolster CRM, CX and other customer initiatives on the shop floor, ensuring that every guest interaction feels tailored and thoughtful. The position is an onsite, full-time role based in Abu Dhabi, working with the Tory Burch brand to bring luxury fashion to life for shoppers at the mall.

Ideal for someone who loves fashion, values high-quality service, and enjoys collaborating with colleagues to build lasting customer relationships, this role suits a self-motivated professional who wants to contribute to brand storytelling and a premium retail experience.

A day in the boutique

In practice, you’ll turn data into action by monitoring customer behaviour and sales trends, flagging top sellers and slower movers to inform store decisions and reviews. You’ll cultivate client relationships across channels, ensuring seamless service whether a guest shops in store or through digital touchpoints, and you’ll provide feedback to product teams on pre-purchase ideas. You’ll support a positive culture and guest experience metrics through people initiatives, while keeping store operations aligned with visual and standard operating procedures. When orders come through click and collect, you’ll help ensure they’re processed within service-level agreements and that customer data is captured in line with marketing requirements. You’ll promote the MUSE loyalty program and stay current with app offerings, assist with in-store marketing events and activations, and keep tabs on brand social media activity and campaigns to inform in-store storytelling. Driving sell-through remains a priority, along with supporting CX initiatives and sharing constructive input about what’s working well or not within the store.

What you’ll need to succeed

• Strong English communication skills

What we can offer you

Chalhoub Group presents opportunities to turn aspirations into reality through ongoing learning and development, diverse assignments and internal mobility across the group. The benefits package includes health care, a contribution toward child education, remote and flexible working policies, and exclusive employee discounts.

Advice for applicants

Lead your resume with luxury retail achievements that show you’ve delivered great guest experiences, mastered CRM or CX initiatives, and supported omnichannel efforts that connect in-store with digital touchpoints.

When you demonstrate the must-have skill, illustrate a time you used clear English to resolve a guest issue or guide a customer through a complex purchasing process, and include concrete results or guest feedback to back it up.

Be ready for interview questions about handling click-and-collect SLAs, promoting the MUSE loyalty program, and contributing to in-store marketing events, think of specific examples from prior roles that show you can balance sales with guest joy.

Have a thoughtful question ready about how the Tory Burch store collaborates with the loyalty program and CRM teams, or how data from customer interactions informs in-store decisions and events. A good question demonstrates you understand the role’s blend of sales, service and brand storytelling.