Field Office Deskside Technician
DMIDMI is a leading provider of digital services and technology solutions with headquarters in Tysons Corner, Virginia. The company focuses on end-to-end managed IT services, including mobility, cloud, cybersecurity, network operations, and application development, serving public sector agencies and commercial clients worldwide. Recognized as a Top Workplace, DMI aims to deliver secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com.
In Milwaukee, the Field Office Deskside Technician role sits within DMI’s Mission and Site Support Services, under the Service Delivery line of business. This on-site position is responsible for IT services at Field Offices and is a strong fit for someone who enjoys hands-on end-user support and coordinating with a central team to keep field operations running smoothly.
If you thrive on supporting multiple sites, communicating clearly with stakeholders, and ensuring IT remains reliable under pressure, this could be the right match for you.
Day-to-day life in the field
Based in Milwaukee, you’ll oversee IT services at Field Offices as part of the Service Delivery team within Mission and Site Support Services. You’ll steer front-line end-user support through MACD actions (Move, Add, Change, Delete), take a proactive approach to assess environments for potential issues, and deliver responsive break/fix services to keep mission operations moving. You’ll handle onsite troubleshooting and restoration of devices, coordinating with headquarters and other stakeholders to align service delivery and ensure reliability and efficiency across diverse IT environments. The aim is to boost productivity and maintain resilient IT operations across all supported sites.
What you’ll need to bring to the table
The posting requires a bachelor's degree and at least ten years of relevant IT experience.
- Solid ability to diagnose and fix issues on end-user devices such as laptops, desktops, and peripherals
- Willingness to provide on-site IT support as needed
- Familiarity with IT asset management practices
- Strong communication skills and a customer-focused approach
- Bachelor’s degree
- Ten years of relevant IT experience
- Must be a United States citizen
- Clearance: able to clear the United States Marshal Service background check
Nice-to-haves: none listed.
Compensation and the practical details
Minimum salary rate: $60,000
Median salary rate: $72,000
This is an onsite role based in Milwaukee, Wisconsin.
DMI offers a benefits package that covers health, development, financial security, recognition, and wellness, including perks like virtual health visits, commuter benefits, pet insurance, entertainment discounts, tuition assistance, internal career growth opportunities, a strong 401(k) match, life and disability insurance, and wellness programs.
Agency solicitations are not considered. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
DMI’s culture is guided by five core values: doing what’s right with integrity, taking ownership of outcomes, delivering value for customers, thinking boldly while acting smart, and winning together through teamwork.
Advice for applicants
Lead your resume with your ten years of relevant IT experience and your bachelor’s degree, and call out hands-on end-user support and on-site responsibilities you’ve handled.
When you proof your must-have skills, cite concrete examples of troubleshooting end-user devices and your experience managing IT assets, plus instances where you provided on-site support and communicated clearly with stakeholders.
Prepare for interviews by describing how you carried out proactive environment assessments and quick, reliable break/fix responses that safeguarded mission continuity across multiple field sites.
Ask a smart question about how the role measures success across Field Offices and how coordination with headquarters is structured to ensure consistent service delivery.