Field Service Officer - Taupo

JobsCloseBy Editorial Insights

FIRST Security is seeking a motivated Field Service Officer to join our Taupo team, installing and maintaining electronic monitoring equipment for individuals serving community-based sentences across courts and prisons. You’ll respond to faults, attend callouts, liaise with field support, and interact with clients and stakeholders. Key requirements include a can-do attitude, strong communication, the ability to stay calm under pressure, good physical fitness, a full NZ driver’s license, and the ability to pass MOJ checks and obtain a COA, plus NZ residency or valid work visa. In your application, highlight your driving record, MOJ check status, COA eligibility and any related security experience. We provide EMS training, a supportive team and a competitive pay of 28.95 per hour once trained, plus perks and access to EAP. Ready to make a real difference? Apply now.

Field Service Officer - Taupo

Field Service Officer

Kia haumaru ai tātou katoa — keeping everyone safe. At FIRST Security, we’re proud to be one of New Zealand’s leading security providers, delivering trusted services across the country through our dedicated people.

About the Role
We’re looking for a motivated Field Service Officer to join our Taupo team. In this role, you’ll be responsible for installing and maintaining electronic monitoring equipment for individuals serving community-based sentences, working across a variety of environments including courts, prisons, and residential homes. 

Duties:

• Installing and maintaining electronic monitoring equipment
• Responding to equipment faults and alert activations
• Attending callouts across courts, prisons, and residential locations
• Liaising with field support teams to resolve issues quickly
• Providing professional, respectful interactions with clients and stakeholders
• Assisting in other areas of the business when required

What you’ll need:

• A ‘can do’ attitude and willingness to learn
• Strong communication and listening skills
• Ability to think quickly and stay calm under pressure
• Good level of physical fitness
• Full NZ Driver’s Licence
• Ability to pass a Ministry of Justice Criminal Convictions check
• A current COA or the ability to obtain one
• NZ residency or a valid NZ work visa

Why work with FIRST Security:

• Competitive pay rate of $28.95 per hour once fully trained in EMS
• Full, ongoing training and development opportunities
• Supportive team environment with strong leadership
• Access to the ‘Perks’ program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and a strong health & safety culture
• Access to EAP services, including confidential counselling and financial support for you and your family

Ready to step into a role where you can make a real difference?
Join a team that values your growth, supports your wellbeing, and helps keep communities safe. Apply now and start your journey with FIRST Security!

First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.