Field Service Technician (Sydney NSW)

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Giesecke + Devrient GmbH is looking for a Field Service Technician in Sydney NSW to perform on-site preventative and remedial maintenance, install new machines and support workshop activities, combining mechanical, electrical and software know-how with clear customer communication. The ideal candidate is enthusiastic, self-driven and capable of handling high pressure situations while delivering excellent service and accurate diagnostics. Key requirements include a current driver’s license with vehicle access for metro NSW travel, Monday to Friday core hours plus rotating after-hours on call, ability to pass a National Police Check, and Australian citizenship or permanent residency. Apply via the SuccessFactors link and tailor your resume to demonstrate field experience, customer service and teamwork.

Job Responsibility

• On-site technical preventative and remedial maintenance

• Maintaining strong organisational and communication skills with customers

• Trouble shooting electro-mechanical (and related) issues

• Preparation and installation of new machines

• Assisting with workshop duties and logistics as required
  

What we are looking for

• An enthusiastic, motivated individual, with a "can do" attitude

• Strong customer service and communication skills

• Ability to work autonomously and in high pressure situations

• Strong analytical and diagnostic skills

• Technical aptitude across mechanical, electrical and software disciplines
  
  

Role requirements

• You must have a current drivers' license, access to a vehicle and ability to travel to sites in metro New South Wales

• You will need to be available to work business hours Monday to Friday and on-call after hours on a rotating roster

• You will be required to undergo a National Police Check

• Australian citizenship or permanent residency is required for this position
  

In this role:

• Partnered with your technical skills you will also demonstrate strong customer service and communication skills. An important element of this role is successfully managing customer expectations as you work to resolve the issues at hand.
• Our field technicians attend customer sites and also spend time in our workshop, so you will gain valuable experience across all our servicing aspects. Our senior technicians will be there to support your learning and guide you to develop strong skills as you progress in your role.
• Motor vehicle allowance is provided.

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. 

 $$  $$ $$ $$  $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=26606&career_ns=job_application