Field Services Officer

Wilson Parking Australia 1992 Pty is listing a Field Services Officer opportunity for Christchurch, NZ, in collaboration with FIRST Security, a leading New Zealand security provider that's part of the Wilson Group. This onsite, full-time role is a good fit for someone who likes varied field work, strong client contact and a steady pace where safety and professionalism come first.

FIRST Security operates nationwide with a team dedicated to reliable, on-the-ground support for clients and communities. The Christchurch position offers a broad mix of field tasks, from monitoring electronic systems to responding to alarms and assisting with regulatory duties, all within a safety-focused environment.

Day-to-day work in the field

In this role you’ll tackle a wide range of field service jobs across multiple contracts, balancing technical tasks with client service. Expect to install and service electronic monitoring gear, respond to alarm calls, and handle tasks like escorts, lock ups and unlocks as needed. You’ll also carry out regulatory duties such as noise control, animal services and bylaw monitoring, while patrolling sites and responding to incidents and callouts. Alongside installation and maintenance of medical alarm equipment and ATM servicing under the NCR contract, you’ll keep lines of communication open with clients, stakeholders and internal teams to resolve issues efficiently and in accordance with procedures.

As you complete each job, you’ll ensure work is accurately documented and that all activity aligns with contract requirements and established protocols. The role calls for professional, respectful service across a variety of environments and a willingness to help out in other areas of the business when needed.

What you’ll bring to the role

The team is looking for a candidate who combines practical ability with a positive, can-do approach. You should communicate clearly and listen well, stay calm under pressure and think on your feet when situations arise. A good level of physical fitness helps you handle field duties comfortably, and a full NZ Driver’s Licence is essential. You must be able to pass a Ministry of Justice Criminal Convictions check, hold a current COA or be able to obtain one, and have NZ residency or a valid NZ work visa.

• A proactive mindset and willingness to learn
• Clear communication and attentive listening
• Ability to stay composed and decide quickly under pressure
• Good physical fitness appropriate for field tasks
• A full NZ driving licence
• Ability to pass a Ministry of Justice criminal convictions check
• Current COA or the ability to obtain one
• NZ residency or a valid NZ work visa

Compensation, benefits and practical details

The role is listed with a salary of 58,000.00 NZD per year. The description also mentions a rate of $29.90 per hour once fully trained and working EMS shifts, which reflects the same position through a different pay framework. The job is onsite, based in Christchurch, and is full-time. Training and ongoing development are highlighted as part of the experience, along with a supportive team and strong leadership. Additional welfare supports include access to an employee perks program with discounts on retail, fuel and groceries, regular welfare checks and a robust health and safety culture, plus access to EAP services for confidential counselling and family financial support.

In practical terms, you’ll be joining a team that emphasizes safety, regular development opportunities and a pathway to broader responsibilities. A driving focus is on delivering professional service across diverse environments while meeting contract requirements and maintaining high standards of work.

Advice for applicants

Put the most important checks and credentials up front on your resume. Make sure you clearly state your full NZ Driver’s Licence status, your MOJ convictions check outcome, your COA status or your ability to obtain one, and your eligibility to work in NZ (residency or a valid work visa).

Back up your must-haves with concrete examples. Share a short story where you demonstrated a can-do attitude, how you handled a client interaction, and a time you stayed calm while addressing an alarm or a field issue. Mention any experience with electronic monitoring, ATM servicing or regulatory duties to show you’ve walked similar ground.

Prepare to articulate real-world scenarios in interviews. Be ready to discuss how you would approach a high-pressure incident, how you organize yourself when multiple tasks come in, and how you ensure compliance with procedures and contracts while delivering good service to clients.

Finish with a thoughtful question that shows you’re thinking about the role’s day-to-day realities. For example, ask how EMS shifts are structured in Christchurch, what training paths look like to gain EMS qualifications or COA, or how the NCR ATM servicing contract influences typical daily tasks and scheduling.