Floor Manager - Mall of the Netherlands

Adidas is looking for a Floor Manager to lead the in-store experience at the Mall of the Netherlands in Zuid-Holland, the Netherlands. This is a full-time, onsite position with a strong focus on driving sales, delivering top-notch service, and keeping the store running smoothly. Adidas describes its stores as a central touchpoint with customers, a place where performance, sustainability, and sport’s transformative power come to life in everyday shopping. If you enjoy guiding a team on the floor, staying close to customers, and shaping a vibrant store atmosphere, this could be a good fit. In this role, the Floor Manager works closely with the Store Manager to hit commercial targets, uphold brand standards, and create an energetic, customer-first vibe on the shop floor. You’ll lead by example, coach colleagues, and help the team pursue growth in a way that reflects Adidas’ values. The daily rhythm centers on supervising the floor, coaching development, and ensuring a seamless flow of customers through great service and confident product knowledge. The right person will bring more than a year of experience in a sports or fashion retail setting with a strong selling capability and a solid grasp of products, customers, and industry trends. Prior experience in a team-leader or supervisory role and a real passion for coaching others are essential. You should balance commercial awareness with the ability to analyse and act on KPI data, thriving in a fast-paced, customer-focused environment. A genuine interest in sports or an active lifestyle, plus solid English, helps you connect with both customers and teammates. You’ll also need to handle interpersonal situations professionally and be comfortable giving feedback, while staying flexible to cover weekends, evenings, and holidays.

Shaping the shop floor at the Mall of the Netherlands

On a typical day, you guide the sales floor, mentor your team, and partner with the Store Manager to push sales while maintaining adidas’ brand standards. Your oversight extends to ensuring the shop looks its best, from visual merchandising to replenishment, and you’ll keep the Customer Service bar high by modeling approachability and helpfulness. You’ll manage opening and closing routines, handle cash processes, and supervise stock flow, from deliveries to replenishment and stock takes. Keeping the store clean, organized, and safe sits alongside driving a collaborative, accountable culture that puts the customer first.

What you’ll bring to the floor

• At least 12+ months in a sports or fashion retail setting with a strong selling focus and solid product knowledge.
• Experience in a team-leader or supervisory role and a real enthusiasm for coaching others.
• Commercial awareness with a track record of KPI-driven results and the ability to influence performance through your team, backed by good analytical skills.
• Thrives in a fast-paced, customer-facing environment.
• Strong interest in sports, fitness, or an active lifestyle with solid product knowledge.
• Good English language skills.
• Professional in handling difficult interpersonal situations and comfortable giving feedback while adapting to store needs.
• Flexible availability, including weekends, evenings, and holidays.

Nice-to-haves aren’t specified in the listing.

Pay, perks and practical details

The package includes a competitive base pay plus a monthly bonus tied to store performance. You’ll enjoy adidas product discounts of up to 44% across online and in-store channels, and travel support if applicable. The role is full-time with 24 days of annual leave and an 8% holiday allowance. The employer provides IT equipment and role-specific tools, plus uniform allowances so you can look the part while representing the brand. Additional benefits include an Employee Assistance Program, access to world-class online learning for growth, and team celebrations, store launch events, and internal competitions that reward success with exclusive adidas experiences. There are opportunities to win football tickets and other experiences, plus referral rewards. Life insurance is 2x annual salary, and the company emphasizes being part of a global brand that invests in people and the planet.

Advice for applicants

Lead your resume with your relevant leadership and KPI impact. Highlight 12+ months of sports or fashion retail experience, your supervisory role, and concrete results you helped the store achieve, ideally using numbers to illustrate progress.

When you describe your must-have skills, back them with real stories. Talk about times you coached teammates to improve customer service, increased on-floor coverage, or used KPI data to shift selling strategies and raise conversion or average transaction value.

Prepare for interviews with STAR-style examples that cover how you maintain brand standards, manage stock deliveries and stock takes, or handle cash and opening/closing routines. Share specifics about how you kept the store safe, clean, and aligned with Visual Merchandising guidelines while still delivering a great customer experience.

Finally, consider a thoughtful question to ask the interviewer. A good one is how the store measures floor performance and how the Floor Manager collaborates with the Store Manager to drive results, plus what opportunities exist to participate in adidas events or initiatives beyond daily duties. This shows you’re thinking about impact, growth, and the broader adidas ecosystem.