Food and Beverage Attendant

TFE Hotels is expanding its food and beverage team and inviting applications for a Food and Beverage Attendant at Rendezvous Heritage Hotel Queenstown. This full-time, onsite role sits in a hotel known for warm, down-to-earth hospitality where guests look for comfortable, genuine service and memorable experiences. If you enjoy creating welcoming moments for people and thrive in hospitality settings, this could be a great fit.

The company describes happiness as a core promise and believes the right people can spread that feeling through attentive service, care, and a friendly, sunny attitude. In this role, you would help bring dining experiences to life, making guests feel at home under your watch and elevating the everyday in a fast-paced environment where no two days are the same. If you wake up ready to contribute to a vibrant, high-performing team, this opportunity could be your boarding call.

Based in Queenstown, you’d join a team that values approachable hospitality and a practical, guest-centered approach to service. The job is a live, on-the-floor position where your energy and reliability can make a tangible difference in guests’ experiences.

Bright moments on the floor in Queenstown

Day to day, you’ll help run the show in the hotel’s dining spaces by greeting guests, taking orders, and serving food and beverages with care. You’ll ensure tables are well-presented, keep service flowing smoothly in busy moments, and coordinate with kitchen and bar colleagues to deliver timely, accurate experiences. Your attention to detail and consistent, friendly communication will help guests feel cared for from first hello to the final bite.

As shifts unfold, you’ll handle guest requests and anticipate needs, while maintaining high standards of cleanliness and presentation. You may take on upselling opportunities where appropriate and assist with payments and closing tasks to ensure the dining area ends each service on a positive note. The role rewards versatility, teamwork, and the ability to stay composed and sunny in a lively setting.

In this position you’ll rely on your ability to adapt to a fast-paced rhythm and varied service contexts, always aiming to create a sense of welcome and home-like comfort for diners. It’s a role for someone who thrives on real-time collaboration with colleagues and takes pride in delivering reliable, thoughtful hospitality.

What you’ll bring to the table

Must-have traits include a genuine hospitality mindset and a sunny, attentive approach to service. You should care deeply about details, communicate clearly with guests and teammates, and be comfortable working in a busy dining room where priorities can shift quickly. A calm, can-do attitude and a history of reliable dependability will help you succeed in this environment.

Nice-to-haves include any prior experience in food and beverage or hotel dining, which can help you hit the ground running. While not required, familiarity with service standards and the ability to work well as part of a hotel dining team could ease your transition and contribute to quicker success on the floor.

Pay, benefits and practical details

The role is full-time and onsite, based in Queenstown, New Zealand, at Rendezvous Heritage Hotel Queenstown.

Tips for making your application shine

Lead your resume with a line that shows your hospitality focus and your ability to deliver warm, attentive service in a fast-paced dining environment. If you’ve supported hotel dining teams before, mention that experience up front and describe how you help guests feel at home through small, thoughtful touches.

When you describe your must-have skills, give a concrete example of how you’ve managed multiple tables or guests at once while keeping a friendly, precise approach. Highlight any moments where your attention to detail made a difference in the guest experience, such as accurate order handling or spotless table presentation.

In interviews, be ready for situational questions about handling guest requests, managing peak service times, and collaborating with kitchen and bar staff to maintain smooth service. Have a short story ready that shows how you helped resolve a guest need with a positive outcome.

Ask a practical, specific question that shows you’re thinking about how service works on the floor. For example, you could ask how the team defines a successful shift at Rendezvous Heritage Hotel Queenstown or what they consider a standout moment of hospitality during busy periods. A good follow-up could be about how they balance guest happiness with efficiency during peak times.