Food & Beverage Attendant - Outlets

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Accor’s Sofitel Brisbane Central seeks a customer facing Food and Beverage Attendant for Bistro Suzette. This full-time onsite role includes greeting guests, seating, taking and delivering orders, serving promptly, maintaining a tidy section, assisting with setup and breakdown, processing payments, and collaborating with kitchen staff while upselling specials. You should hold a Food Handler’s certificate and an RSA, plus a high school diploma; hospitality experience and strong communication are preferred. The ideal candidate delivers exceptional guest service in a fast paced environment, handles cash accurately, and understands dietary restrictions. Benefits include staff discounts, a work anniversary stay, uniforms, and wellbeing resources; tailor your resume to emphasize RSA, Food Handler’s, guest service, upselling, and weekend availability when applying.

Company Description

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

Bistro Suzette, a distinguished French-inspired dining destination celebrated for its refined ambiance and culinary excellence, is inviting passionate and service-focused Food and beverage attendants to join our vibrant team. In this role, you will be responsible for providing exceptional dining experiences to our guests while maintaining the highest standards of service and professionalism.

What you will be doing:

• Greet and seat guests, ensuring a warm and welcoming atmosphere
• Take food and beverage orders accurately and efficiently
• Serve food and drinks in a timely and professional manner
• Maintain cleanliness and organization of assigned section
• Assist in setting up and breaking down dining areas
• Process payments and handle cash and credit transactions
• Communicate effectively with kitchen staff to ensure order accuracy
• Respond promptly to guest inquiries and concerns
• Adhere to all food safety and hygiene regulations
• Collaborate with team members to ensure smooth service operations
• Upsell menu items and promote daily specials
• Assist in maintaining inventory and restocking supplies as needed.

Qualifications

You will excel in this role if you have:

• High school diploma or equivalent
• Food Handler's Certificate (required)
• Responsible Service of Alcohol (RSA) certification (required)
• Previous experience in food service or hospitality industry (preferred)
• Strong customer service skills with a friendly and professional demeanor
• Excellent communication skills, both verbal and written
• Proficiency in food and beverage service techniques
• Ability to work efficiently in a fast-paced environment
• Basic math skills for handling cash and credit transactions
• Knowledge of food and wine pairing (preferred)
• Understanding of dietary restrictions and allergies
• Physical ability to stand for extended periods and lift up to 25 pounds
• Flexibility to work various shifts, including weekends and holidays.

Additional Information

Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com