Food & Beverage Supervisor

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Pullman Rotorua is seeking a Food & Beverage Supervisor to lead the restaurant during peak service, guiding a unified team across front of house and kitchen, maintaining par stock levels and accurate guest billing while delivering memorable experiences. The ideal candidate has at least two years in a supervisory role, preferably in a 5-star hotel, with strong communication and a real passion for hospitality. You will manage rosters, training, upselling, and cross‑department collaboration to ensure service excellence. LCQ certificate is required; Duty Manager license is optional. To apply, tailor your resume to show leadership under pressure and NZ eligibility; 30 hours per week, weekends required, no visa sponsorship.

Company Description

Pullman Rotorua is a stunning 5-star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua’s breath-taking lake views and scenery.

Nestled in the center of Rotorua, Pullman Rotorua offers easy access to Rotorua's natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps away from Eat Street, this hotel is the perfect base to explore New Zealand's geothermal capital.

Are you a natural leader with a passion for creating unforgettable guest experiences? The Pullman Rotorua is seeking an enthusiastic and dedicated Food & Beverage Supervisor to join our vibrant team! This is a full-time role reporting to the Front of House Manager and working closely with the Food & Beverage as well as the Kitchen team.

Job Description

Purpose

As a Food & Beverage Supervisor, you are at the forefront of creating a variety of dining experiences that showcase exceptional taste and service. Your main goal is to guide a unified team, guaranteeing the flawless execution of food and beverage operations while maintaining the establishment's high standards of quality and guest satisfaction.

 Primary Responsibilities

• Take the reins during busy service hours in the restaurant, setting the pace and leading by example.
• Collaborate with your team to spark motivation and attain exceptional results together.
• Contribute to creating schedules, nurturing team growth, and harmonising departmental efforts.
• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story.
• When challenges arise, your ability to transform obstacles into opportunities shines.
• Guide your team in attaining service excellence while actively seeking out information to enhance your product knowledge.
• To liaise with the kitchen and other departments on a daily basis to ensure all guest requirements are met.
• To ensure beverage and food par stock levels are maintained at all times and informing manager, assisting manager to place orders.
• Set up systems to protect and maintain control of operating equipment. Correctly recording breakages and carry our regular stock takes.
• Ensure staff are competent and knowledgeable in dining menu, special offers and wine list/ cocktails and can maximise outlet sales and upsells.
• Ensure guest billing is correctly charged and cash up procedures are followed as per the guidelines during every meal period. 

Qualifications

Skills and Experience

• Relevant experience in a similar role Supervisory or strong team leader role for at least 2 years.
• Preferably have worked within 5-star hotels or operations or have exceptional knowledge about food and beverage.
• Exceptional communication skills and a keen eye for detail to ensure seamless service.
• A vibrant personality for creating memorable moments for guests.
• Flexibility to thrive in a dynamic, 7-day rotating roster, including evenings, weekends, and public holidays.
• Demonstrated genuine passion and enthusiasm for the hospitably and food sector, delivering exceptional customer experiences.
• Passion for engaging with patrons and leading a team of diverse professionals.
• LCQ Certificate (required).
• Duty Manager's License (optional)
• Qualifications in Hospitality or Tourism - desirable.
• 30 hours per week guaranteed.
• To be considered for this role, you must currently hold a valid New Zealand work visa or be a NZ citizen/resident. We are not currently able to provide visa sponsorship.

Additional Information

What’s in it for you:

• Opportunities for career development and global mobility within the Accor network.

• Staff discounts at Accor hotels worldwide.

• Training programs and access to learning platforms to support your growth.

• Availability to work on weekends.

• A vibrant, inclusive workplace where your ideas and contributions are valued.